What are some alternatives?
Zabbix - Track, record, alert and visualize performance and availability of IT resources
Nagios - Complete monitoring and alerting for servers, switches, applications, and services
Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.
Monit - Monit is a free open source utility for managing and monitoring, processes, files, directories and filesystems on a UNIX system. Monit conducts automatic maintenance and repair and can execute meaningful causal actions in error situations.
Icinga - Icinga is a fork of Nagios and is backward compatible.
Spiceworks Help Desk - Help desk software features that work for IT