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MSM ITSM Software VS ServiceNow

Compare MSM ITSM Software VS ServiceNow and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

MSM ITSM Software logo MSM ITSM Software

Marval MSM integrated ITSM software solution is designed to improve the quality of support services, productivity, customer experience whilst reducing costs.

ServiceNow logo ServiceNow

ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.
  • MSM ITSM Software Landing page
    Landing page //
    2023-07-25
  • ServiceNow Landing page
    Landing page //
    2022-07-12

MSM ITSM Software videos

No MSM ITSM Software videos yet. You could help us improve this page by suggesting one.

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ServiceNow videos

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User Experience | What is ServiceNow and How Can It Help Me Do My Job?

More videos:

  • Review - ServiceNow Product Review
  • Tutorial - ServiceNow Application Review - How to Disable All Mandatory Form Fields Simultaneously in Madrid

Category Popularity

0-100% (relative to MSM ITSM Software and ServiceNow)

MSM ITSM Software

ServiceNow

Help Desk
4 4%
Help Desk
96% 96
Customer Support
100 100%
Customer Support
0% 0
Project Management
4 4%
Project Management
96% 96
Service Desk
7 7%
Service Desk
93% 93

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare MSM ITSM Software and ServiceNow

MSM ITSM Software Reviews

We have no reviews of MSM ITSM Software yet.
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ServiceNow Reviews

13 tools to use for DevSecOps automation
💰 ServiceNow is a cloud computing platform to help companies manage digital workflows for their operations. The ServiceNow node allows you to manage, among others, incidents, business services, and user roles.
Source: n8n.io
The Best Asset Management Software of 2017
Bottom Line: ServiceNow asset management is usable from a features perspective, but is burdened by a complex user interface that's mostly the result of it being part of a much larger business application framework.
Source: au.pcmag.com

Social recommendations and mentions

Based on our record, ServiceNow seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

MSM ITSM Software mentions (0)

We have not tracked any mentions of MSM ITSM Software yet. Tracking of MSM ITSM Software recommendations started around Mar 2021.

ServiceNow mentions (2)

  • Case creation via email
    The instance email address is tied to the instance name. Rename the instance and the email address also changes. You cannot change the email address otherwise. However, as mentioned, you can have a custom email address [something@yourdomain.com](mailto:something@yourdomain.com) forward to the instance email address. From a user perspective, they wouldn't be using a servicenow.com email address and you have to... Source: over 1 year ago
  • Is there a payment service that can be used in the Caribbean?
    Wrong sub, friend. This is for the product servicenow. Source: over 2 years ago

What are some alternatives?

When comparing MSM ITSM Software and ServiceNow, you can also consider the following products

LAN Desk Management Suite - LAN Desk Management Suite is a new kind of IT infrastructure and IT information management system that aim to modernize the IT environment of business.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

InvGate Service Desk - InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

iTop - By your side to ­empower your team and bring your ­customer service to another level

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