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mRemoteNG VS GoToAssist

Compare mRemoteNG VS GoToAssist and see what are their differences

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mRemoteNG logo mRemoteNG

mRemoteNG is a fork of mRemote, an open source, tabbed, multi-protocol, remote connections manager.

GoToAssist logo GoToAssist

RescueAssist, formerly GoToAssist, identifies, diagnoses & solves issues fast with our remote desktop support software. Learn more about RescueAssist today!
  • mRemoteNG Landing page
    Landing page //
    2022-03-23
  • GoToAssist Landing page
    Landing page //
    2023-08-20

mRemoteNG features and specs

  • Multiple Protocols Supported
    mRemoteNG supports various protocols including RDP, VNC, SSH, Telnet, and more, making it a versatile tool for managing different types of remote connections.
  • Tabbed Interface
    The tabbed interface allows users to manage multiple remote sessions easily and switch between them quickly within a single window.
  • Open Source
    As an open-source project, mRemoteNG is free to use and can be modified to fit specific needs, making it a cost-effective solution for individuals and businesses.
  • Centralized Management
    Users can store all their sessions in one central location, streamlining the process of managing and accessing remote connections.
  • Credential Management
    mRemoteNG includes built-in support for storing and managing credentials securely, helping users maintain security while simplifying login processes.

Possible disadvantages of mRemoteNG

  • User Interface
    The user interface, while functional, may appear outdated and less intuitive compared to some modern commercial remote management tools.
  • Performance Issues
    Some users have reported performance issues, such as lag or crashes, especially when managing a large number of simultaneous remote connections.
  • Limited Documentation
    The available documentation can be sparse or outdated, making it challenging for new users to find solutions or fully utilize the software's features.
  • Community Support
    As an open-source project, mRemoteNG relies heavily on community support which can be inconsistent and may not address issues as quickly as commercial alternatives.
  • No Active Development
    Development activity has slowed down over the years, raising concerns about long-term support, updates, and the addition of new features.

GoToAssist features and specs

  • Ease of Use
    GoToAssist provides a user-friendly interface, making it simple for technicians to navigate and manage support sessions efficiently.
  • Remote Control & Diagnostics
    It offers comprehensive remote control capabilities and diagnostic tools, enabling technicians to troubleshoot and resolve issues quickly.
  • Multi-Platform Support
    GoToAssist supports a wide range of platforms, including Windows, Mac, iOS, and Android, making it versatile for various environments.
  • Security Features
    The service includes robust security measures such as end-to-end encryption and multi-factor authentication to protect sensitive information.
  • Scalability
    It can easily scale to accommodate growing teams or increasing support demands without significant downtime or performance issues.

Possible disadvantages of GoToAssist

  • Cost
    GoToAssist can be relatively expensive compared to some other remote support solutions, making it less accessible for smaller organizations or individuals.
  • Learning Curve
    Though the interface is user-friendly, new users may still face a moderate learning curve to fully utilize all advanced features.
  • Connectivity Issues
    Some users have reported occasional connectivity problems, which can interrupt support sessions and reduce productivity.
  • Limited Customization
    The platform offers limited customization options for branding and interface adjustments, which might not meet all organizational needs.
  • Support Response Time
    Users have experienced slow response times from GoToAssist’s customer support, which can be frustrating during critical issues.

Analysis of GoToAssist

Overall verdict

  • Overall, GoToAssist is a highly regarded tool for remote support needs, offering a robust set of features that cater to both small businesses and larger enterprises. However, it is important to evaluate specific business requirements and compare with similar tools to ensure it meets specific needs.

Why this product is good

  • GoToAssist is considered good because it provides reliable remote support tools, enabling IT professionals to troubleshoot and resolve issues quickly. It offers features like screen sharing, unattended access, and multi-session handling, which enhance productivity and efficiency. The platform is generally praised for its ease of use, security features, and scalability, making it suitable for various business sizes.

Recommended for

    GoToAssist is recommended for IT professionals, helpdesk support teams, and businesses that require a dependable and user-friendly remote support solution. It is particularly suitable for organizations looking for a scalable tool with advanced security measures.

mRemoteNG videos

+ Add

mRemoteNg | Perfect SSH Tool for Linux Administrators | Tech Arkit

GoToAssist videos

+ Add

Introducing RescueAssist: Radically Refreshing Employee Support

More videos:

  • Tutorial - How to Connect with a RescueAssist Technician

Category Popularity

0-100% (relative to mRemoteNG and GoToAssist)

mRemoteNG

GoToAssist

Remote Desktop
50 50%
Remote Desktop
50% 50
SSH
100 100%
SSH
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Remote PC Access
47 47%
Remote PC Access
53% 53

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare mRemoteNG and GoToAssist

mRemoteNG Reviews

10 Best PuTTY Alternatives To Try in 2024
mRemoteNG is a free, open-source remote connection manager that originates from a lesser-known project named mRemote. Its core strength is its support for multiple protocols, including RDP, VNC, SSH, Telnet, HTTP/HTTPS, and rlogin.
Source: www.redswitches.com
10 Best PuTTY Alternatives for SSH Remote Connection
Each application under this system has a multi-focus, with the mRemoteNG offering multi-tab plus multi-protocol features. It supports multiple remote sessions underpinned by a tabbed interface.
Source: www.tecmint.com
Top 12 BEST SSH Clients For Windows – Free PuTTY Alternatives
mRemoteNG is a version of mRemote with additional features and bugs fixed. It is an application created by combining multiple protocols. This open-source application is a tabbed remote connections manager.
Source: www.softwaretestinghelp.com
Top 10 Best MobaXterm Alternatives for Windows, macOS & Linux In 2021
mRemoteNG is a fork of the current mRemote schedule, which includes a series of improvements to make it better than its predecessor. This SSH client supports several protocols like RDP, VNC, ICA, SSH, telnet, HTTP, HTTPS, RLogin and raw sockets. Among its star features is that it has the capability to deal with tabs, in order to have numerous open SSH sessions at the same...
Source: www.techblitz.org
Best Putty Alternatives for SSH Clients for Windows (FREE!)
mRemoteNG is a open-source, multi-tabbed, multi-protocol, remote connection management software that was forked from mRemote. Some notable features of mRemoteNG include the following:
Source: www.pcwdld.com

GoToAssist Reviews

14 Best TeamViewer Alternatives of 2022
GoToAssist was previously known as Rescue Assist. It is a product designed and developed by LogMeIn. Rescue Assist can be launched directly from a browser. You can even install it on a mobile device and a desktop computer. This makes Rescue Assist one of the best TeamViewer alternatives and, of course, of the best remote access terminals available today.
Source: www.cloudzat.com
25 Best TeamViewer Alternative Software (Free/Paid) in 2021
RescueAssist is a cloud-based remote support platform. This platform is used for IT support teams and customer and support organizations. This remote desktop software for creating the Rescue brand of support products.
Source: www.guru99.com

Social recommendations and mentions

Based on our record, mRemoteNG seems to be a lot more popular than GoToAssist. While we know about 21 links to mRemoteNG, we've tracked only 2 mentions of GoToAssist. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

mRemoteNG mentions (21)

  • Ask HN: Alternative to Putty for Multiple Sites?
    Been awhile since I had Windows as a daily driver for work, but years ago I used to use mRemoteNG https://mremoteng.org/. It was awesome, as I could bookmark SSH and RDP connections in one place, it also had tabs. - Source: Hacker News / about 1 year ago
  • VNC / RDP Tool recommendation for non-technical folk
    Https://mremoteng.org Tools or options > Security> encrypt ur creds. Source: almost 2 years ago
  • As a SysAdmin, what’s your favorite tool?
    mRemoteNG - My old boss let me go years without telling me about this perfect bit of software. Multi-tabbed connections manager that let's you use multiple connection methods! It's quite handy to have all the relevant connections all in a folder with everything ready to do. I even use it at home now! Source: about 2 years ago
  • Go To Software/Tools for Programmers
    One I haven't seen mentioned yet that I use quite a bit is mremote NG to keep track of remote systems and the logins for them. Pretty handy. Source: about 2 years ago
  • Best Remote Desktop Software?
    If you have direct connection or VPN connection try using mRemoteNG Https://mremoteng.org/. Source: over 2 years ago
View more

GoToAssist mentions (2)

What are some alternatives?

When comparing mRemoteNG and GoToAssist, you can also consider the following products

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

AnyDesk - AnyDesk is the world's most comfortable remote desktop application. Access all your programs, documents and files from anywhere, without having to entrust your data to a cloud service.

ScreenConnect - ScreenConnect is a mobile app that allows you to instantly connect with another system from anywhere with a connection to the internet. The software not only comes in a mobile app, but it has a desktop version as well for complete coverage.

Chrome Remote Desktop - The easy way to remotely connect with your home or work computer, or share your screen with others.

MobaXterm - Enhanced terminal for Windows with X11 server, tabbed SSH client, network tools and much more

BeyondTrust Remote Support - BeyondTrust Remote Support is remote desktop access, service desk, and collaboration software for Windows, Mac, Linux, iOS (iPad, iPhone), and Android devices.

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