MINDBODY Reviews

CareSmartz360 Reviews

1. Andrew

   | Owner at Elder home care | over 4 years ago
   This software helps tremendously in time savings and in cost savings

   Compared to our previous software....this software helps tremendously in time savings and in cost savings on the bottom line because errors are fairly easy to find when they are made. I can't imagine doing business with our previous software system anymore....it would not have been possible to grow our business as we have with Caresmartz360.

   It is very user-friendly. I've been able to train office staff very quickly. Caresmartz360 has helped our business grow with the all-inclusive attributes: scheduling, telephony (clock ins/outs), billing, payroll, family room, payment processing. The shift reminders and the clock in reminders allow us to be proactive versus reactive. This is so important for us so that we can stay on top of the care that our clients are receiving...nothing is worse than a client calling and saying that caregiver didn't show up. If we see that a caregiver didn't clock in within 10 minutes, we are calling to find out where the caregiver is at and then if needed, we call our client/client's family to let them know what is happening and already finding a replacement if needed. They know that we are looking out for them. I believe it sets us apart from our competitors. From the get-go (onboarding) and any continued needs from customer service, has always been handled with a positive, friendly, and helpful attitude! In addition, I love that they are constantly looking at improving; implementing new and more efficient ways of doing business. A recent innovative change has helped decrease multiple steps in finding care (First Come, First Serve). There was a little learning curve to it because it is almost too intuitive...but our care coordinators love using it now!