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ManyChat VS Freshworks Live Chat

Compare ManyChat VS Freshworks Live Chat and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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ManyChat logo ManyChat

ManyChat lets you create a Facebook Messenger bot for marketing, sales and support.

Freshworks Live Chat logo Freshworks Live Chat

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.
  • ManyChat Landing page
    Landing page //
    2023-09-20
  • Freshworks Live Chat Landing page
    Landing page //
    2023-08-20

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.

This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.

Freshchat offers:

-Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances

Key-Value Propositions: 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size

ManyChat features and specs

No features have been listed yet.

Freshworks Live Chat features and specs

  • Integrations: WordPress  Shopify  Zendesk Slack Clearbit Reveal Marketplace(Public Apps)  Marketplace(Custom Apps) Freshdesk Freshsales Freshservice Freshmarketer

ManyChat videos

+ Add

ManyChat Review - Facebook Messenger Bot Marketing For Traffic Generation

More videos:

  • Review - ManyChat Review: How I Built A Messenger List of 59,872 Subscribers
  • Review - Best Facebook Messenger Bot App (ManyChat Review)

Freshworks Live Chat videos

+ Add

Freshchat - Product Overview

More videos:

  • Review - Freshchat- Team Member Experience
  • Review - Freshchat Brief introduction

Category Popularity

0-100% (relative to ManyChat and Freshworks Live Chat)

ManyChat

Freshworks Live Chat

Chatbots
100 100%
Chatbots
0% 0
Customer Support
0 0%
Customer Support
100% 100
CRM
100 100%
CRM
0% 0
Live Chat
55 55%
Live Chat
45% 45

User comments

Share your experience with using ManyChat and Freshworks Live Chat. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManyChat and Freshworks Live Chat

ManyChat Reviews

Top 7 Chatbot Solutions Ideal for Small Businesses
This versatile program enables small business proprietors to develop chatbots across various messaging platforms such as Instagram, WhatsApp, Messenger, and SMS. With ManyChat, users can construct tailored funnels designed for diverse purposes including offering discounts, facilitating rewards, addressing cart abandonment issues, making announcements, and launching new...
Source: www.chat-data.com
9 Best ManyChat Alternatives & Competitors in 2024
Birdeye provides live chat, social media messaging, surveys, and a help desk ticketing system with a greater scope than ManyChat. What differentiates Birdeye from other ManyChat alternatives is the lead generation and qualification support for sales teams. This messaging platform focuses on customer experiences, providing metrics and other insights for each step of the...
Source: www.tidio.com
10 best Manychat alternatives in 2024 (free & paid)
Whether you find that Manychat lacks features you need, its pricing doesn't suit your needs, or you just don't like its user interface, there are many Manychat alternatives that you can consider.
Source: chatfuel.com
10 Best ManyChat Alternatives for Bot Building in 2024
The reason why many users are looking for ManyChat alternatives is its cons, as, for instance, complex setup. Some users have encountered difficulties when setting up automated flows and crafting communication series in ManyChat. Moreover, the service’s customer support seems to be limited, according to some ManyChat reviews.
Source: sendpulse.com

Freshworks Live Chat Reviews

10 Best ManyChat Alternatives for Bot Building in 2024
Freshchat is a customer messaging software and live chat platform designed to help businesses engage with their website visitors and customers in real time. This alternative to ManyChat offers a range of features that allow businesses to provide better customer support, generate leads, and improve customer engagement.
Source: sendpulse.com

What are some alternatives?

When comparing ManyChat and Freshworks Live Chat, you can also consider the following products

Chatfuel - Chatfuel is the best bot platform for creating an AI chatbot on Facebook.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Landbot - An intuitive no-code conversational apps builder that combines the benefits of conversational interface with rich UI elements.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

ChatBot - Easy to use chatbot platform for business

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

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