Malcolm App
HelpDocs
Typeform
Zendesk Support
HelpJuice
HelpScout
Jotform
Wufoo
Unimus
RANCID
Oxidized
GenieACS
NetDisco
rConfig
Kiwi CatTools
Backbox.co
Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.
Unimus is a multi-vendor NCM software that covers these four main areas:
Network Automation - Deploy configuration network-wide with just a few clicks with the Mass Config Push / Pull features available in Unimus.
Disaster Recovery - Automatic, continuous configuration backup with notifications on failure. Your network will be prepared for any unforeseen circumstances.
Change Management - Easy change management with graphical diffs in only a few clicks. Unimus makes change-tracking and change-auditing an easy task.
Configuration Auditing - Gain visibility into your network. Search your entire networks configuration in seconds to know what is configured how and where.
Malcolm App UnimusMalcolm App's answer
Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)
Unimus's answer:
Unimus is an on-premise, multi-tenant, device agnostic NCM software that brings value and saves time. Disaster recovery and Change management together with Configuration auditing and Network Automation features, make Unimus a very robust network configuration management system.
Malcolm App's answer
Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.
Unimus's answer:
Unimus came to this world in 2016. Our goal was to create a simple, user friendly, but powerful Network Automation and Network Config Management solution. Unimus now manages more than a million network devices across thousands of deployments around the world.
Our mission has since expanded to bring other new tools which are missing in the Networking industry to the market. We want to create software that will make life easier for net-admins around the world.
Malcolm App's answer
The product is more powerful
Malcolm App's answer
Malcolm App's answer
Companies and/or organisations who have a high and growing level of customer service activity
Malcolm App's answer
Based on our record, Unimus seems to be more popular. It has been mentiond 19 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I recently found out about unimus. It really works well to push configs and gather configs - you can see the changes for each config pull even across different devices. It runs as .exe or on a vm Check it out! Not even expensive - 1device 4,5€ a year or 7500€ a year unlimited. Source: about 1 year ago
Unimus would handle this nicely for you. It will build a versioned configuration history for your devices, and you can then see changepoints - when something changed, and what changed (including nice graphical diffs). Source: about 1 year ago
Take a look at Unimus. It will generate a configuration timeline for your devices, you can generate diffs, and it will send config change notifications (including full graphical diffs in the change notification emails / Slack notifications). Also many other useful config management features in there. Source: about 1 year ago
I forgot also Unimus. They are amazing 🤩. https://unimus.net. Source: about 1 year ago
If you have zero netops experience (eg ansible) this will work: https://unimus.net/. Source: over 1 year ago
HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.
RANCID - RANCID - Really Awesome New Cisco confIg Differ.
Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!
Oxidized - configuration backup software (IOS, JunOS) - silly attempt at rancid
Zendesk Support - Social Customer Support and Help Desk and Ticketing
GenieACS - A fast and lightweight TR-069 Auto Configuration Server (ACS)
