Software Alternatives, Accelerators & Startups

Malcolm App VS ManualsLib

Compare Malcolm App VS ManualsLib and see what are their differences

Malcolm App logo Malcolm App

Customer self-service made easy

ManualsLib logo ManualsLib

Just enter the keywords in the search field and find what you are looking for!
  • Malcolm App An example of a fully branded customer facing self-service portal
    An example of a fully branded customer facing self-service portal //
    2024-03-13
  • Malcolm App An example of a customer facing fully branded form (workflow)
    An example of a customer facing fully branded form (workflow) //
    2024-03-13
  • Malcolm App How you build a customer journey in MyMalcolm (our control panel)
    How you build a customer journey in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App How you create and manage content in MyMalcolm (our control panel)
    How you create and manage content in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see
    There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see //
    2024-03-13
  • Malcolm App Transform your customer servicing with Malcolm!
    Transform your customer servicing with Malcolm! //
    2024-03-13

Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.

  • ManualsLib Landing page
    Landing page //
    2023-09-26

Malcolm App

$ Details
paid Free Trial $50.0 / Monthly (Micro)
Platforms
Web
Release Date
2020 March
Startup details
Country
United Kingdom
State
London
City
London
Founder(s)
Tom Jordan
Employees
10 - 19

ManualsLib

Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

Malcolm App features and specs

  • FAQs / Articles / Knowledgebase: Yes
  • Workflows (digital forms): Yes
  • Integrations & Webhooks: Yes
  • Hosted Hub (portal): Yes
  • Payments: Yes
  • Embeds, Widgets, Overlays & Plugins: Yes
  • Comprehensive Control Panel & Dashboard: Yes

ManualsLib features and specs

No features have been listed yet.

Malcolm App videos

Introducing Malcolm!

ManualsLib videos

Tech Tips for Non-Tech People | Use Manualslib to find a user manual for your electronic devices.

More videos:

  • Review - ManualsLib - The Ultimate Manuals Library, 100% free

Category Popularity

0-100% (relative to Malcolm App and ManualsLib)
Customer Support
100 100%
0% 0
Books & Reference
0 0%
100% 100
Customer Service
100 100%
0% 0
Online Services
0 0%
100% 100

Questions and Answers

As answered by people managing Malcolm App and ManualsLib.

Why should a person choose your product over its competitors?

Malcolm App's answer

The product is more powerful

What's the story behind your product?

Malcolm App's answer

Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.

Who are some of the biggest customers of your product?

Malcolm App's answer

  • Petplan
  • Outernet
  • Centtrip
  • Freemarket

What makes your product unique?

Malcolm App's answer

Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)

How would you describe your primary audience?

Malcolm App's answer

Companies and/or organisations who have a high and growing level of customer service activity

Which are the primary technologies used for building your product?

Malcolm App's answer

  • Laravel
  • PHP
  • Javascript
  • Elasticsearch

User comments

Share your experience with using Malcolm App and ManualsLib. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, ManualsLib seems to be more popular. It has been mentiond 27 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Malcolm App mentions (0)

We have not tracked any mentions of Malcolm App yet. Tracking of Malcolm App recommendations started around Mar 2024.

ManualsLib mentions (27)

  • 88 Honda TRX250X torque specs
    I had to open up the "chat" and accept. I received no notification. I responded there but it appears that screenshot is from manualslib.com which doesn't have a manual for my bike. Source: 12 months ago
  • Help choosing between 3 sewing machines I found!
    By the time the 514 was built, Singer had gone heavily into plastic gears, and the 514 has several. They usually last 30-40 years, though with excellent care they may last a bit longer. Trouble is that once the gears have to be replaced, it costs far more than the machine is worth because the whole machine has to be recalibrated and the person who does that work is fighting against the idiosyncratic wear... Source: 12 months ago
  • Yamaha SY series (SY-list) Archive by Herbert Janssen
    As a total aside. The SY77 and SY99 op & midi manuals are much better on manualslib.com than the official Yamaha website with significantly better diagram scan quality + sort of okay OCR. Source: about 1 year ago
  • Canon PowerShot A580
    Cool! If you have the manual, too, I would first use it to get familiar with the controls. Shame on Canon for not providing this anymore for very old cameras; you can get it online, however, from manualslib.com . Then, personally, I would take the ISO to 100, or even 80, if that looks better. Usually on these old cameras, ISO at levels higher than like 200 make your photos look like they came from a security... Source: about 1 year ago
  • How bad did i do? (£5)
    Sometimes free service manuals are available at manualslib.com and the site is nice because the manuals are easily searchable. I don't find anything relevant ATM for models 6233/34/35. Archive.org can also be a source, but they are best searched externally, and for me, the listings will be down the page below more commercial sources. Again, no luck this time. Commercial sources have to be approached with care... Source: about 1 year ago
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What are some alternatives?

When comparing Malcolm App and ManualsLib, you can also consider the following products

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

Manuzoid - Repository that includes user manuals for various products

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Internet Archive Manual Library - Internet Archive Manual Library is your go-to source for viewing the big collection of datasheets, instructions, and guides written for a wide range of products.

Zendesk Support - Social Customer Support and Help Desk and Ticketing

Manuals Online - Manuals and free owners instruction pdf guides. Find the user manual and the help you need for the products you own at ManualsOnline.