Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.
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Malcolm App's answer
The product is more powerful
Malcolm App's answer
Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.
Malcolm App's answer
Malcolm App's answer
Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)
Malcolm App's answer
Companies and/or organisations who have a high and growing level of customer service activity
Malcolm App's answer
Based on our record, Linear seems to be more popular. It has been mentiond 124 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Linear.app is a project management and issue tracking tool designed to help teams collaborate and manage their work more efficiently. Linear provides a platform for organizing tasks, tracking progress, and facilitating communication among team members. The tool is known for its sleek and user-friendly interface. - Source: dev.to / about 1 month ago
Great work creating an alternative to Linear which is a carbon copy of Linear [1]. Linear also been powered by local first sync since 2019, we have AI features shipped and in the pipeline. As YC alumni, disappointed to see this. [1] https://linear.app. - Source: Hacker News / about 1 month ago
Aren't you afraid of a potential lawsuit from Linear[1]? Your interface looks like a copy paste. Dont get me wrong, it's amazing what you've build but cloning a well funded startup may not be the best strategy. 1 https://linear.app. - Source: Hacker News / about 1 month ago
My current company is using Basecamp. I don't like it; it feels very disorganized, with work scattered across many message boards, chats, kanban boards, etc. Instead of Agile, it uses Shape Up (https://basecamp.com/shapeup), which has a "no backlog" philosophy (https://basecamp.com/shapeup/2.1-chapter-07#no-backlogs). In this system, I feel like most customer-originated work simply gets ignored and forgotten =/... - Source: Hacker News / 2 months ago
Linear — Issue tracker with a streamlined interface. Free for unlimited members, up to 10MB file upload size, 250 issues (excluding Archive). - Source: dev.to / 4 months ago
HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.
Jira - The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.
Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!
Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.
Zendesk Support - Social Customer Support and Help Desk and Ticketing
Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.