Software Alternatives, Accelerators & Startups

Malcolm App VS Ask Me Help Desk

Compare Malcolm App VS Ask Me Help Desk and see what are their differences

Malcolm App logo Malcolm App

Improve your customer servicing in minutes with Malcolm! At your service.

Ask Me Help Desk logo Ask Me Help Desk

Ask Me Help Desk is a question-and-answer site.
  • Malcolm App An example of a fully branded customer facing self-service portal
    An example of a fully branded customer facing self-service portal //
    2024-03-13
  • Malcolm App An example of a customer facing fully branded form (workflow)
    An example of a customer facing fully branded form (workflow) //
    2024-03-13
  • Malcolm App How you build a customer journey in MyMalcolm (our control panel)
    How you build a customer journey in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App How you create and manage content in MyMalcolm (our control panel)
    How you create and manage content in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see
    There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see //
    2024-03-13
  • Malcolm App Transform your customer servicing with Malcolm!
    Transform your customer servicing with Malcolm! //
    2024-03-13

Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.

  • Ask Me Help Desk Landing page
    Landing page //
    2023-10-16

Malcolm App features and specs

  • FAQs / Articles / Knowledgebase: Yes
  • Workflows (digital forms): Yes
  • Integrations & Webhooks: Yes
  • Hosted Hub (portal): Yes
  • Payments: Yes
  • Embeds, Widgets, Overlays & Plugins: Yes
  • Comprehensive Control Panel & Dashboard: Yes

Ask Me Help Desk features and specs

No features have been listed yet.

Malcolm App videos

Introducing Malcolm!

Ask Me Help Desk videos

No Ask Me Help Desk videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Malcolm App and Ask Me Help Desk)
Customer Support
100 100%
0% 0
Communication
0 0%
100% 100
Customer Service
100 100%
0% 0
Knowledge Sharing
0 0%
100% 100

Questions and Answers

As answered by people managing Malcolm App and Ask Me Help Desk.

Why should a person choose your product over its competitors?

Malcolm App's answer

The product is more powerful

What's the story behind your product?

Malcolm App's answer

Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.

Who are some of the biggest customers of your product?

Malcolm App's answer

  • Petplan
  • Outernet
  • Centtrip
  • Freemarket

What makes your product unique?

Malcolm App's answer

Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)

How would you describe your primary audience?

Malcolm App's answer

Companies and/or organisations who have a high and growing level of customer service activity

Which are the primary technologies used for building your product?

Malcolm App's answer

  • Laravel
  • PHP
  • Javascript
  • Elasticsearch

User comments

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What are some alternatives?

When comparing Malcolm App and Ask Me Help Desk, you can also consider the following products

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

The Answer Bank - The Answer Bank is the UK’s leading question-and-answer site.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

wikiHow - wikiHow is a wiki based collaboration to build the world’s largest, highest quality how to manual.

Zendesk Support - Social Customer Support and Help Desk and Ticketing

Blurtit - Blurtit is a Q&A website. You can ask a question or answer on any question.