Software Alternatives & Reviews
Register | Login

LiveEngage VS Freshworks Live Chat

Compare LiveEngage VS Freshworks Live Chat and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

LiveEngage logo LiveEngage

LiveEngage is an instant messaging software for businesses.

Freshworks Live Chat logo Freshworks Live Chat

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.
  • LiveEngage Landing page
    Landing page //
    2023-10-06
  • Freshworks Live Chat Landing page
    Landing page //
    2023-08-20

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.

This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.

Freshchat offers:

-Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances

Key-Value Propositions: 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size

LiveEngage features and specs

No features have been listed yet.

Freshworks Live Chat features and specs

  • Integrations: WordPress  Shopify  Zendesk Slack Clearbit Reveal Marketplace(Public Apps)  Marketplace(Custom Apps) Freshdesk Freshsales Freshservice Freshmarketer

LiveEngage videos

+ Add

LiveEngage by LivePerson: AI Powered Conversational Commerce

Freshworks Live Chat videos

+ Add

Freshchat - Product Overview

More videos:

  • Review - Freshchat- Team Member Experience
  • Review - Freshchat Brief introduction

Category Popularity

0-100% (relative to LiveEngage and Freshworks Live Chat)

LiveEngage

Freshworks Live Chat

CRM
100 100%
CRM
0% 0
Customer Support
0 0%
Customer Support
100% 100
Chatbots
100 100%
Chatbots
0% 0
Live Chat
16 16%
Live Chat
84% 84

User comments

Share your experience with using LiveEngage and Freshworks Live Chat. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveEngage and Freshworks Live Chat

LiveEngage Reviews

We have no reviews of LiveEngage yet.
Be the first one to post

Freshworks Live Chat Reviews

10 Best ManyChat Alternatives for Bot Building in 2024
Freshchat is a customer messaging software and live chat platform designed to help businesses engage with their website visitors and customers in real time. This alternative to ManyChat offers a range of features that allow businesses to provide better customer support, generate leads, and improve customer engagement.
Source: sendpulse.com

What are some alternatives?

When comparing LiveEngage and Freshworks Live Chat, you can also consider the following products

Now Platform - Get native platform intelligence, so you can predict, prioritize, and proactively manage the work that matters most with the NOW Platform from ServiceNow.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

IBM Watson Assistant - Watson Assistant is an AI assistant for business.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Tars - TARS enables users to create chatbots that replaces regular old webforms.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Loading...