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LiveCall VS Callingly

Compare LiveCall VS Callingly and see what are their differences

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LiveCall logo LiveCall

LiveCall is a callback software that enables users to talk by voice with people who are currently visiting a website in 25 seconds.

Callingly logo Callingly

Turn your website visitors into callers with a click
  • LiveCall Landing page
    Landing page //
    2023-02-10
  • Callingly Landing page
    Landing page //
    2021-12-14

LiveCall features and specs

  • Real-Time Communication
    LiveCall allows businesses to interact with website visitors in real time, offering immediate assistance and potentially increasing conversion rates.
  • Lead Management
    The platform includes tools for managing leads, tracking conversations, and integrating with CRM systems, which helps streamline the sales process.
  • Multi-Channel Engagement
    LiveCall supports communication through various channels, including voice calls, chat, and email, providing flexibility for both businesses and customers.
  • Ease of Use
    The platform is designed to be user-friendly, with a straightforward setup and intuitive interface, reducing the learning curve for new users.
  • Automated Call Distribution
    It automatically routes calls to the most appropriate agents, optimizing resource utilization and improving customer experience.

Possible disadvantages of LiveCall

  • Cost
    The pricing may be prohibitive for small businesses or startups with limited budgets, as premium features often come at an additional cost.
  • Integration Complexity
    While LiveCall offers CRM integrations, the process might be complex and time-consuming for some businesses, particularly those with customized or less common CRM systems.
  • Dependence on Internet Connectivity
    The effectiveness of LiveCall is heavily dependent on stable internet connectivity, which can be a limitation in areas with poor network infrastructure.
  • Limited Customization
    Some users may find the customization options to be limited, restricting the ability to tailor the platform extensively to specific business needs.
  • Scalability Issues
    While suitable for small to medium businesses, there may be challenges in scaling the service to meet the demands of larger enterprises or high-traffic websites.

Callingly features and specs

  • Immediate Callback
    Callingly allows businesses to call leads directly from their website or CRM within seconds, improving conversion rates by engaging potential customers while their interest is high.
  • CRM Integration
    It integrates with popular Customer Relationship Management (CRM) systems like Salesforce, HubSpot, and Pipedrive, ensuring seamless workflow and data consistency.
  • Automated Dialing
    The platform automates dialing, reducing manual work for sales teams and increasing productivity by connecting them with leads more efficiently.
  • Reporting and Analytics
    Offers robust reporting and analytics features that help businesses track call performance and lead interactions, providing valuable insights for sales strategy optimization.
  • Customizable Call Schedules
    Users can configure call schedules based on team availability and timezone, ensuring leads are contacted at the optimal time by the right agent.

Possible disadvantages of Callingly

  • Cost
    Callingly can be expensive for small businesses, especially when additional fees for API access and advanced integrations arise.
  • Learning Curve
    Users may face a learning curve when setting up and integrating with other software, which could require additional training and support.
  • Integration Limitations
    While it integrates with many CRMs, some users may find it lacks compatibility with certain niche or proprietary systems.
  • Reliance on Internet
    The effectiveness of Callingly is heavily dependent on internet connectivity, which may affect call quality and reliability in regions with poor internet infrastructure.
  • Limited Free Trial
    The free trial for Callingly has limitations in terms of features and usage, potentially preventing businesses from fully exploring the platform’s capabilities before committing.

Analysis of LiveCall

Overall verdict

  • LiveCall is generally considered a good tool for businesses that require direct and immediate customer interaction solutions. Its straightforward setup and effectiveness in converting website visitors into leads through instant conversations make it a valuable asset for many companies. However, its suitability may vary depending on the specific needs and size of the business.

Why this product is good

  • LiveCall is often praised for its real-time call tracking and customer engagement features. It can effectively help businesses capture leads and improve customer interaction by connecting immediately with website visitors in need of assistance. Users appreciate its ease of integration, user-friendly interface, and the ability to engage with potential customers directly through calls, which can significantly enhance conversion rates.

Recommended for

  • Small to medium-sized businesses looking to enhance customer service
  • Sales teams aiming to increase conversion rates through real-time engagement
  • Companies seeking an easy-to-use tool for connecting with potential leads

LiveCall videos

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Callingly videos

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Category Popularity

0-100% (relative to LiveCall and Callingly)

LiveCall

Callingly

CRM
71 71%
CRM
29% 29
Sales
0 0%
Sales
100% 100
Lead Generation
80 80%
Lead Generation
20% 20
Customer Support
100 100%
Customer Support
0% 0

User comments

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What are some alternatives?

When comparing LiveCall and Callingly, you can also consider the following products

Callpage - Turn website visitors into sales calls. Use CallPage and provide immediate free phone callback to your leads in 28 seconds.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Upcall - Upcall enables you to crowdsource your outbound calls. Collaborate with 1000+ on-demand callers worldwide for sales, marketing and customer support calls. Free trial.

Chatra - Live chat software that helps to increase revenue and collect feedback providing an easy way for website owners to talk to visitors in real time.

HeyHi.sg - Video call with interactive whiteboard

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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