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Kustomer VS Oracle RightNow Engage

Compare Kustomer VS Oracle RightNow Engage and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Kustomer logo Kustomer

Kustomer is the first intelligent CRM for customer experience that enables you to know everything about every customer.

Oracle RightNow Engage logo Oracle RightNow Engage

Oracle RightNow Engage is a closed-loop marketing and integrated analytics solution that enhances the customer experience.
  • Kustomer Landing page
    Landing page //
    2023-09-22
  • Oracle RightNow Engage Landing page
    Landing page //
    2023-02-03

Kustomer features and specs

  • Comprehensive Customer View
    Kustomer provides a unified timeline of customer interactions across different platforms, enabling support agents to see all previous conversations and histories in one place. This helps in offering personalized and informed customer support.
  • Automation Capabilities
    Kustomer includes automation tools for routine tasks, such as responding to common queries with chatbots, which help streamline processes and reduce the manual workload on support staff.
  • Integration Options
    The platform offers extensive integration capabilities with various third-party applications and services, allowing for seamless data transfer and operational consistency across different business tools.
  • Multi-channel Support
    Kustomer supports interactions across multiple channels including email, chat, social media, and more, facilitating comprehensive customer engagement management.

Possible disadvantages of Kustomer

  • Complex Setup
    The initial setup and integration process for Kustomer can be complex and time-consuming, which may pose challenges for smaller businesses with limited technical resources.
  • Pricing Structure
    Kustomer's pricing can be relatively high, especially for small to medium-sized businesses, limiting accessibility for those with tighter budgets.
  • Learning Curve
    Due to its rich feature set, there is a steep learning curve for new users, which might require additional training for staff to effectively use the platform.
  • Customization Limitations
    While Kustomer offers some customization options, there are limitations which might not satisfy the specific needs of highly specialized workflows or industries.

Oracle RightNow Engage features and specs

No features have been listed yet.

Kustomer videos

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What is Kustomer?

More videos:

  • Review - Get True Omnichannel Customer Service with Kustomer
  • Review - Customer Success QBRs (Quarterly Business Reviews) Best Practices | Chad Horenfeldt - Kustomer

Oracle RightNow Engage videos

No Oracle RightNow Engage videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Kustomer and Oracle RightNow Engage)

Kustomer

Oracle RightNow Engage

Customer Support
100 100%
Customer Support
0% 0
Analytics
0 0%
Analytics
100% 100
Help Desk
100 100%
Help Desk
0% 0
Web Analytics
0 0%
Web Analytics
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Kustomer and Oracle RightNow Engage

Kustomer Reviews

Top 13 Freshdesk alternatives and competitors for 2024
Kustomer is a tricky one. Customer reviews compare similarly to Freshdesk, but because Meta has divested in the software, the future of Kustomer is uncertain.
Source: www.zendesk.com

Oracle RightNow Engage Reviews

We have no reviews of Oracle RightNow Engage yet.
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What are some alternatives?

When comparing Kustomer and Oracle RightNow Engage, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

JourneyFlow - JourneyFlow is an app designed to help marketers and customer experience managers develop and visualize customer journeys.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Gotcha - User-centric analytics & triggers, driven by micro-surveys

MessageMind.ai - A full human-like customer service team, powered by AI.

Mi4biz - Mi4biz offers end to end customer experience management solutions.

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