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Kustomer VS NGData

Compare Kustomer VS NGData and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Kustomer logo Kustomer

Kustomer is the first intelligent CRM for customer experience that enables you to know everything about every customer.

NGData logo NGData

NGDATA provides consumer intelligence management solutions to help enterprises interact better with customers.
  • Kustomer Landing page
    Landing page //
    2023-09-22
  • NGData Landing page
    Landing page //
    2023-09-27

Kustomer

Website
kustomer.com
Pricing URL
Official Kustomer Pricing
Release Date
-
Edit details

NGData

Website
ngdata.com
Pricing URL
-
Release Date
2012 January
Startup details
Country
Belgium
State
Oost-Vlaanderen
City
Gent
Founder(s)
Frank Hamerlinck
Employees
50 - 99
Edit details

Kustomer features and specs

  • Comprehensive Customer View
    Kustomer provides a unified timeline of customer interactions across different platforms, enabling support agents to see all previous conversations and histories in one place. This helps in offering personalized and informed customer support.
  • Automation Capabilities
    Kustomer includes automation tools for routine tasks, such as responding to common queries with chatbots, which help streamline processes and reduce the manual workload on support staff.
  • Integration Options
    The platform offers extensive integration capabilities with various third-party applications and services, allowing for seamless data transfer and operational consistency across different business tools.
  • Multi-channel Support
    Kustomer supports interactions across multiple channels including email, chat, social media, and more, facilitating comprehensive customer engagement management.

Possible disadvantages of Kustomer

  • Complex Setup
    The initial setup and integration process for Kustomer can be complex and time-consuming, which may pose challenges for smaller businesses with limited technical resources.
  • Pricing Structure
    Kustomer's pricing can be relatively high, especially for small to medium-sized businesses, limiting accessibility for those with tighter budgets.
  • Learning Curve
    Due to its rich feature set, there is a steep learning curve for new users, which might require additional training for staff to effectively use the platform.
  • Customization Limitations
    While Kustomer offers some customization options, there are limitations which might not satisfy the specific needs of highly specialized workflows or industries.

NGData features and specs

No features have been listed yet.

Kustomer videos

+ Add

What is Kustomer?

More videos:

  • Review - Get True Omnichannel Customer Service with Kustomer
  • Review - Customer Success QBRs (Quarterly Business Reviews) Best Practices | Chad Horenfeldt - Kustomer

NGData videos

No NGData videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Kustomer and NGData)

Kustomer

NGData

Customer Support
100 100%
Customer Support
0% 0
Marketing Platform
0 0%
Marketing Platform
100% 100
Help Desk
100 100%
Help Desk
0% 0
Customer Journey
0 0%
Customer Journey
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Kustomer and NGData

Kustomer Reviews

Top 13 Freshdesk alternatives and competitors for 2024
Kustomer is a tricky one. Customer reviews compare similarly to Freshdesk, but because Meta has divested in the software, the future of Kustomer is uncertain.
Source: www.zendesk.com

NGData Reviews

We have no reviews of NGData yet.
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What are some alternatives?

When comparing Kustomer and NGData, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Maxymiser - The most powerful solution for optimizing the online customer experience with testing, insights and personalization.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Smaply - Online tool for customer journey maps, personas, and journey management. Try for free. The best hub for customer experience insights. Great customer support.

MessageMind.ai - A full human-like customer service team, powered by AI.

Optimizely - A/B testing you'll actually use.

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