Keatext VS UserWise.tech

Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction.

Get recommendations from your customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization.

• Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses from your customer data

• Monitor every stage of the customer journey: Build a complete view of what drives customer satisfaction and discontent

• Automate how you generate customer intelligence: Uncover customer insights you can act on without any heavy lifting

Key features

• Contextual recommendations with SWOT chart
• Customizable, interactive dashboard
• Sentiment categories including customer suggestions and questions
• Topic and opinion heatmap
• Shareable reporting

The application is cloud-based and requires no advanced setup or training to start getting insights.

Keatext is trusted by companies in over 10 industries including Lenovo, Intuit, and Intelcom. By using the platform, clients not only improve their customer experience KPIs but help their organization become more customer-centric.

Userwise is an AI-powered platform that helps businesses collect, analyze, and manage customer feedback, Effortlessly & easily collect, analyze & optimize feedback to enhance customer satisfaction & make data-driven decisions Userwise can:

• Automatically detect the sentiment, category, and pain points of customer feedback
• Summarize feedback into concise and insightful summaries
• Track and monitor feedback trends and metrics
• Collect feedback from various sources and channels
• Enable data-driven decision making based on customer feedback

Userwise offers a free trial and a flexible pricing plan based on the number of feedbacks processed. Userwise is a user-friendly and smart platform that can help businesses improve their customer satisfaction and loyalty

Simple and Affordable Pricing:-

1) FREE /50 Credits- FeedBack Form Generation FeedBack Collection Sentiment Analysis Categorization Summary Generation Pain-Points Analysis Dashboard Analysis

2)$25 /1k Credits:- FeedBack Form Generation FeedBack Collection Sentiment Analysis Categorization Summary Generation Pain-Points Analysis Dashboard Analysis