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Keatext VS Totango

Compare Keatext VS Totango and see what are their differences

Usetiful
Fight user churn with great user onboarding. Interactive product tours and smart tips significantly improve your user retention. featured
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Keatext logo Keatext

Your most impactful CX improvements start here

Totango logo Totango

Totango is a Customer Success Software Platform
  • Keatext Landing page
    Landing page //
    2022-12-08

Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction.

Get recommendations from your customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization.

  • Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses from your customer data

  • Monitor every stage of the customer journey: Build a complete view of what drives customer satisfaction and discontent

  • Automate how you generate customer intelligence: Uncover customer insights you can act on without any heavy lifting

Key features

  • Contextual recommendations with SWOT chart
  • Customizable, interactive dashboard
  • Sentiment categories including customer suggestions and questions
  • Topic and opinion heatmap
  • Shareable reporting

The application is cloud-based and requires no advanced setup or training to start getting insights.

Keatext is trusted by companies in over 10 industries including Lenovo, Intuit, and Intelcom. By using the platform, clients not only improve their customer experience KPIs but help their organization become more customer-centric.

  • Totango Landing page
    Landing page //
    2023-10-11

  www.totango.comSoftware by Totango

Keatext features and specs

  • Predictive recommendations: Yes
  • Customizable dashboard: Yes
  • Topics and opinions heatmap: Yes
  • Advanced sentiment analysis: Yes
  • Multichannel analysis: Yes

Totango features and specs

No features have been listed yet.

Keatext videos

+ Add

Introducing Keatext

More videos:

  • Demo - Introducing Keatext

Totango videos

No Totango videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Keatext and Totango)

Keatext

Totango

NLP And Text Analytics
100 100%
NLP And Text Analytics
0% 0
Help Desk
0 0%
Help Desk
100% 100
Customer Experience Management
100 100%
Customer Experience Management
0% 0
Customer Success
0 0%
Customer Success
100% 100

User comments

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What are some alternatives?

When comparing Keatext and Totango, you can also consider the following products

Chattermill - Extract actionable insights from customer feedback using deep learning

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

RapidMiner - RapidMiner is a software platform for data science teams that unites data prep, machine learning, and predictive model deployment.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Farrago - Intuitive soundboard app to quickly play sound bites, audio effects, and music clips.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

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