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Keatext VS Sorc'd

Compare Keatext VS Sorc'd and see what are their differences

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Keatext logo Keatext

Your most impactful CX improvements start here

Sorc'd logo Sorc'd

Content curation tool- Capture anywhere, use it everywhere!
  • Keatext Landing page
    Landing page //
    2022-12-08

Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction.

Get recommendations from your customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization.

  • Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses from your customer data

  • Monitor every stage of the customer journey: Build a complete view of what drives customer satisfaction and discontent

  • Automate how you generate customer intelligence: Uncover customer insights you can act on without any heavy lifting

Key features

  • Contextual recommendations with SWOT chart
  • Customizable, interactive dashboard
  • Sentiment categories including customer suggestions and questions
  • Topic and opinion heatmap
  • Shareable reporting

The application is cloud-based and requires no advanced setup or training to start getting insights.

Keatext is trusted by companies in over 10 industries including Lenovo, Intuit, and Intelcom. By using the platform, clients not only improve their customer experience KPIs but help their organization become more customer-centric.

  • Sorc'd Landing page
    Landing page //
    2019-12-19

Keatext features and specs

  • Predictive recommendations: Yes
  • Customizable dashboard: Yes
  • Topics and opinions heatmap: Yes
  • Advanced sentiment analysis: Yes
  • Multichannel analysis: Yes

Sorc'd features and specs

No features have been listed yet.

Keatext videos

+ Add

Introducing Keatext

More videos:

  • Demo - Introducing Keatext

Sorc'd videos

No Sorc'd videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Keatext and Sorc'd)

Keatext

Sorc'd

NLP And Text Analytics
100 100%
NLP And Text Analytics
0% 0
Research Tools
0 0%
Research Tools
100% 100
Customer Experience Management
100 100%
Customer Experience Management
0% 0
Information Organization
0 0%
Information Organization
100% 100

User comments

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What are some alternatives?

When comparing Keatext and Sorc'd, you can also consider the following products

Chattermill - Extract actionable insights from customer feedback using deep learning

EndNote - Accelerate Your Research. Save time, stay organized, collaborate with colleagues and get published with EndNote 20.

RapidMiner - RapidMiner is a software platform for data science teams that unites data prep, machine learning, and predictive model deployment.

Mendeley - Easily organize your papers, read & annotate your PDFs, collaborate in private or open groups, and securely access your research from everywhere.

Farrago - Intuitive soundboard app to quickly play sound bites, audio effects, and music clips.

Zotero - Zotero is a free, easy-to-use tool to help you collect, organize, cite, and share research.

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