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Keatext VS Smart Service

Compare Keatext VS Smart Service and see what are their differences

Content Guardian AI
The only 8-in-1 AI content detector platform in the world. We integrate with leading AI content detectors to give unparalleled confidence that your content appear to be written by a human. featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Keatext logo Keatext

Your most impactful CX improvements start here

Smart Service logo Smart Service

Smart Service's QuickBooks integration makes it the ultimate scheduling and dispatch software for HVAC, plumbing, pest control, and other service industries.
  • Keatext Landing page
    Landing page //
    2022-12-08

Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction.

Get recommendations from your customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization.

  • Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses from your customer data

  • Monitor every stage of the customer journey: Build a complete view of what drives customer satisfaction and discontent

  • Automate how you generate customer intelligence: Uncover customer insights you can act on without any heavy lifting

Key features

  • Contextual recommendations with SWOT chart
  • Customizable, interactive dashboard
  • Sentiment categories including customer suggestions and questions
  • Topic and opinion heatmap
  • Shareable reporting

The application is cloud-based and requires no advanced setup or training to start getting insights.

Keatext is trusted by companies in over 10 industries including Lenovo, Intuit, and Intelcom. By using the platform, clients not only improve their customer experience KPIs but help their organization become more customer-centric.

  • Smart Service Landing page
    Landing page //
    2021-10-10

Keatext features and specs

  • Predictive recommendations: Yes
  • Customizable dashboard: Yes
  • Topics and opinions heatmap: Yes
  • Advanced sentiment analysis: Yes
  • Multichannel analysis: Yes

Smart Service features and specs

No features have been listed yet.

Keatext videos

+ Add

Introducing Keatext

More videos:

  • Demo - Introducing Keatext

Smart Service videos

+ Add

Smart Service Review - Storm Water Services

More videos:

  • Review - FTInsights new Arlo Smart service

Category Popularity

0-100% (relative to Keatext and Smart Service)

Keatext

Smart Service

NLP And Text Analytics
100 100%
NLP And Text Analytics
0% 0
Sales Force Automation
0 0%
Sales Force Automation
100% 100
Customer Experience Management
100 100%
Customer Experience Management
0% 0
Field Service Management
0 0%
Field Service Management
100% 100

User comments

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What are some alternatives?

When comparing Keatext and Smart Service, you can also consider the following products

Chattermill - Extract actionable insights from customer feedback using deep learning

ReachOut - ReachOut is a field service management suite to streamline field processes with customizable mobile-based forms and workflow.

RapidMiner - RapidMiner is a software platform for data science teams that unites data prep, machine learning, and predictive model deployment.

DeltaSalesApp - Field Sales Force Automation & Field Force Tracking Software

Farrago - Intuitive soundboard app to quickly play sound bites, audio effects, and music clips.

Service Cloud Field Service - Service Cloud Field Service is a cloud-based field service solution designed to initiate customer service activities from anywhere.

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