Oracle B2C Service customers who also have deployed Genesys for contact center solutions, can integrate these systems by implementing the Pointel Adapter.
Agents can engage customers to improve sales, customer retention and brand value with the Genesys Adapter for Oracle CX Cloud. It unifies business systems, synchronizes inbound customer data and augments it with information. By connecting these powerful systems, customer can leverage both the systems to provide a better customer service. It helps agents become more effective by automating activities, readily present customer entered data and displaying other customer details. Pointel Adapter minimizes handle time and costs, and eliminates possibilities for user error. The adapter keeps customer communication smart and quick, strengthening the customer’s experience, and ultimately increasing their loyalty.
Genesys Adapter for Oracle CX Cloud will be embedded as an extension tool bar add-in. This tool bar allows agents to handle call controls and provides the ability to present all or selected caller entered data to agent enabling the agent to know the caller and the reason for the call. Additionally, the tool bar can be configured to create an automated incident and pop the incident or pop an existing incident if that is the only incident open for the contact. This enables better customer experience since customer does not have to repeat all the information and saves valuable average handle time.
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Based on our record, Kea seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If you really need to generate code from code, you might be better off having a CLI that emits code to a build folder, since you can then import and use it for static type analysis (some frameworks, like kea-js, take this approach). Source: over 1 year ago
I like to use KeaJs, which is built on top of Redux https://keajs.org/. - Source: Hacker News / over 1 year ago
Not exactly answer the question, but I have been using https://keajs.org/ which is Redux but has the DX of Zustand and "easier" state mangers. Source: over 1 year ago
Whereas with Redux (and abstractions such as Kea) you subscribe to specific parts of the redux tree on a per-component level. Said differently, if you only update one value in Redux, only the components that read it will update. With Context, the entire app will update. Source: almost 3 years ago
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