Software Alternatives, Accelerators & Startups

Kayako VS Slack

Compare Kayako VS Slack and see what are their differences

Kayako logo Kayako

Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.

Slack logo Slack

A messaging app for teams who see through the Earth!
  • Kayako Landing page
    Landing page //
    2023-04-09
  • Slack Landing page
    Landing page //
    2023-07-18

Kayako videos

Good or Bad: Sadako Vs Kayako Review

More videos:

  • Review - Octo: Sadako VS Kayako - Review
  • Review - SADAKO VS KAYAKO (2017) 💀 Spoiler-Free Horror Movie Review

Slack videos

Review: How & Why We Use Slack At Our Office

More videos:

  • Review - What is Slack?
  • Tutorial - Slack App Tutorial: How & Why We Use SLACK For Our Remote Team

Category Popularity

0-100% (relative to Kayako and Slack)
Customer Support
100 100%
0% 0
Communication
0 0%
100% 100
Help Desk
100 100%
0% 0
Project Management
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Kayako and Slack

Kayako Reviews

11 Best Help Desk Software to Totally Check out in 2020!
The intuitive help desk ticketing system helps you manage and close tickets with much ease. Kayako offers a lot of useful features like email integration, service level agreement management, knowledge base management, a self-service portal, network monitoring, automated routing and alerts. Kayako is also a context-driven tool that lets you keep track of every customer...
Best helpdesk software of 2020: for ticketing and support
Kayako is a help desk software offering that focuses on ease to use, and fosters a personal conversation with the customer. Standout features include support for the creation of multiple help centers each with their own content (termed Multibrand), live chat support, canned responses for common questions, support for SLA’s, and the ability to automate the workflow with smart...
Looking for a Groove Alternative?
Kayako starts at $15/agent and offers a host of features that Groove does not have. As a focused customer support solution, Kayako brings you features that not only streamline your support operation but also wows your customers you. With a full customer journey mapped across channels at your team's fingertips, your agents will always know where a customer is coming from and...
Source: www.kayako.com
A ClickDesk Alternative that scales with your business.
With over 750+ integrations Kayako is way ahead of the competition. As one of the best ClickDesk alternatives, Kayako enables you to connect to all the apps your team already uses. As your business grows automation becomes crucial and Kayako helps save you time and money through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
The Kayako Alternative for your Enterprise.
As a Kayako user, you have hardly any choice of integrations, be it CRMs or Accounting apps. You might have to stop using your favorite CRM and reluctantly move to one that Kayako is integrated with. Or you could use HappyFox - the best Kayako Alternative and give your company the freedom to use a host of integrations in CRMs, eCommerce, Accounting and even Screencasts.

Slack Reviews

  1. Best app for getting in touch with my colleagues

    Slack is best platform to be used for professional purposes. It helps me keep my professional and personal life separate.

    🏁 Competitors: Microsoft Teams
    👍 Pros:    Bulk messaging
    👎 Cons:    Sometimes the download is slow
  2. Best tool for messaging to business.

    Slack helps business to get their teams in touch with each other. The interface is very user friendly and easy to use.

    🏁 Competitors: Microsoft Teams
    👍 Pros:    Easy to use|User friendly interface
    👎 Cons:    Costly
  3. great tool for teamwork

    i have been using slack for my work and it is truly amazing. provides great effeciency and helps to manage a large number of team and stay connected throughout. reccomended for businesses with big teams

    👍 Pros:    High quality|User-friendly|Good support
    👎 Cons:    Notifications|Notification and alert

20 Telegram Alternatives to Chat With in 2024
Slack works more like a forum than Teams does – falling somewhere in between a forum and a chat software. It lets you organize discussions into different channels, as well as by thread. You can invite others into a thread by @mentioning them, and it lets you add lots of different types of content. Slack works really well for 1:1 audio meetings, “huddles,” that give you the...
Why we switched to Mattermost
Now, obviously core messaging functionality is critical. Mattermost is great there, but so is Slack. In fact, Slack features like third-party integrations and threaded messaging were missed greatly (thank you, Mattermost, for recently adding threaded messaging). So the relative parity between the solutions from a ‘speeds and feeds’ perspective was table stakes, but we...
Source: netfoundry.io
Microsoft Teams Vs Clariti: Which one should you choose?
The main reason behind the sudden rise of Teams is it is being offered at no added cost to Office 365 users. This strategy paid for Teams as it was able to increase its market share and overtake its potential rival Slack in no time. Though Microsoft is not earning any revenue (they may actually be losing money in selling Teams), they are able to sustain due to their deep...
Source: clariti.app
15 Best Instant Messaging Apps for Business
Clariti is a relatively new instant messaging app that has been gaining in popularity among small businesses and the startup community especially in the technology and media markets. A key reason for its success has been its ability to address issues that other long-standing tools like Slack and Teams have perpetuated with their chat-focused communication paradigm. Clariti...
Source: clariti.app
14 of the Best Slack Alternatives for 2022
Luckily, when it comes to choosing the right communication tool for your team, you have a variety of options. I’ve briefly covered the best apps your team might enjoy, but if you need more in-depth information on team chat tools like Slack, check out Chanty’s Slack alternatives review. It shares Chanty's experience and feedback from testing seven different team chat software...

Social recommendations and mentions

Based on our record, Slack seems to be a lot more popular than Kayako. While we know about 208 links to Slack, we've tracked only 1 mention of Kayako. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Kayako mentions (1)

  • What ticketing software isn't hot garbage?
    One we used at a previous place, Https://kayako.com/ Small company, I'm sure there was not much effort put in customizing it. No idea on pricing but wouldn't expect it to be on the high side. Source: about 2 years ago

Slack mentions (208)

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What are some alternatives?

When comparing Kayako and Slack, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Telegram - Telegram is a messaging app with a focus on speed and security. It’s superfast, simple and free.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.