Kapture CRM is a business automation platform for Customer service & sales. With omnichannel support, knowledge base & easy to use clean user interface, boost agent productivity & reduce response time. It also includes features like Auto Assign tickets, Interaction history, Call recording, custom roles & permissions, churn 500+ reports. It is fully configurable with your workflow. Kapture has a self-service portal & AI-powered chat to help building sustainable relationships with customers.
We were able to really customize the platform to suit our business needs without the need for any coding. The drag and drop function works like a breeze! Also support was excellent on the few occasions that we did need to speak to someone. Can't recommend the Pepperi platform enough!
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