Software Alternatives, Accelerators & Startups

JustCall VS RingCentral

Compare JustCall VS RingCentral and see what are their differences

JustCall logo JustCall

The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call.

RingCentral logo RingCentral

RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies
  • JustCall Landing page
    Landing page //
    2023-08-19

The Cloud Phone System of choice for modern sales and support teams. End clueless conversations by adding context to every call. Call software, virtual numbers, SMS campaigns, native CRM integrations, and lots more at just $25 per user.

  • 100+ integrations with CRM & Business tools
  • Click to call from CRM
  • Go live in 70+ Countries
  • SMS Workflows & Automation
  • 3 sales dialers to choose from
  • Call queueing and forwarding
  • Comprehensive analytics
  • Conversation intelligence & much more
  • RingCentral Landing page
    Landing page //
    2023-08-20

We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there.

Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's what we call collaborative communications, and it’s at the heart of everything we do.

With our flexible, cost-effective cloud communications and collaboration solutions, we’ve created the ideal workplace, where business can be done more efficiently and effectively. From an all-in-one cloud phone system with team messaging and video conferencing to a complete contact center and more, we build solutions for every business, no matter how big or small.

JustCall

$ Details
paid $30.0 / Monthly
Platforms
Web Browser Windows Mac OSX Linux Android iOS
Release Date
2018 February

RingCentral

$ Details
freemium $19.99 / Monthly (All-in-One Phone, Team Messaging, and Video Conferencing.)
Platforms
-
Release Date
-

JustCall features and specs

  • Ease of Use
    JustCall offers an intuitive interface that's simple to navigate, making it easy for teams to get up and running quickly.
  • Integration Capabilities
    JustCall integrates seamlessly with numerous CRMs and business tools, such as Salesforce, HubSpot, and Slack, enhancing workflow efficiency.
  • Global Calling
    The platform supports international calling, which is beneficial for businesses with global customers or remote teams.
  • Automation Features
    JustCall automates various tasks like call scheduling and follow-ups, saving time and reducing manual effort.
  • Analytics and Reporting
    The service provides comprehensive analytics and reporting features, enabling businesses to track performance and make data-driven decisions.

Possible disadvantages of JustCall

  • Price
    Some users find the pricing structure to be on the higher side, especially for small businesses or startups.
  • Call Quality
    There have been occasional reports of poor call quality or dropped calls, which can impact customer communication.
  • Limited Advanced Features
    While JustCall covers essential features, it may lack some of the nuanced advanced functionalities that are available in other, more comprehensive platforms.
  • Customer Support
    Some users have experienced delays or less satisfactory responses from customer support, which can be problematic in urgent situations.
  • Learning Curve for Advanced Features
    While basic functions are easy to use, mastering some of the more advanced features may require additional training or time.

RingCentral features and specs

  • Comprehensive Features
    RingCentral offers a wide range of features, including voice, video, messaging, and collaboration tools, making it a one-stop solution for communication needs.
  • Scalability
    The platform is highly scalable, allowing businesses of all sizes to adapt the service to their needs without compromising on functionality or performance.
  • Easy Integration
    RingCentral seamlessly integrates with numerous third-party applications like Google Workspace, Microsoft 365, and Salesforce, enhancing overall productivity.
  • Reliable Uptime
    RingCentral offers a robust and reliable service with high uptime, ensuring that communication channels are consistently available.
  • User-friendly Interface
    The platform is designed with an intuitive and user-friendly interface, making it easy for users to navigate and manage their communication needs.

Possible disadvantages of RingCentral

  • Cost
    RingCentral's pricing can be higher compared to other communication platforms, which might be a concern for smaller businesses on a tight budget.
  • Complex Setup
    Despite its user-friendly interface, the initial setup and configuration can be complex for users who are not tech-savvy.
  • Customer Support
    Some users have reported that customer support can be slow and not always helpful, which can be problematic in resolving urgent issues.
  • Limited Customization
    While RingCentral offers a lot of features, there is limited scope for customization to tailor the service exactly to unique business needs.
  • Occasional Performance Issues
    Users have occasionally experienced glitches and performance issues, particularly during peak usage times.

Analysis of JustCall

Overall verdict

  • Overall, JustCall is considered a strong choice for businesses looking for a comprehensive and flexible communication tool. However, as with any service, it's important to evaluate how its features align with your specific business needs.

Why this product is good

  • JustCall is a cloud-based phone system designed for sales and support teams. It offers a suite of features including call forwarding, SMS capabilities, integrations with various CRM tools, and call monitoring. Users often praise its ease of use, ability to integrate with existing systems, and customer support. It's particularly beneficial for teams that need a reliable VoIP service with global reach.

Recommended for

    JustCall is ideal for small to medium-sized businesses that require a cost-effective, easy-to-implement call system. It's also suitable for remote teams and businesses with a high volume of outbound calls or those that rely heavily on CRM integrations.

Analysis of RingCentral

Overall verdict

  • Overall, RingCentral is a reputable and effective communication platform that meets the needs of modern businesses looking for an all-in-one solution. While it may be more expensive than some alternatives, the range of features and overall performance justify the cost for many users.

Why this product is good

  • RingCentral is considered a solid choice for cloud-based communication solutions due to its comprehensive suite of features that include voice, video, messaging, and collaboration tools. The platform is known for its reliability, scalability, and ease of integration with other business applications. Users appreciate its intuitive interface and strong customer support, making it suitable for businesses of various sizes.

Recommended for

    RingCentral is particularly recommended for small to large businesses seeking an integrated communication and collaboration platform. It is ideal for companies with remote teams who require a reliable, unified system that supports mobile and desktop use. Additionally, businesses looking for advanced features like video conferencing, call center management, and CRM integrations will find RingCentral highly beneficial.

JustCall videos

Customer Talks

More videos:

  • Review - Customer Talks
  • Demo - How to Set-up IVR?

RingCentral videos

RingCentral Review: Getting Started Demo & Tutorial

More videos:

  • Review - RingCentral VOIP Phone System Review 2020 - RingCentral reviews 2020

Category Popularity

0-100% (relative to JustCall and RingCentral)
Communication
18 18%
82% 82
Enterprise Communication
19 19%
81% 81
VoIP
13 13%
87% 87
Call Center Software
100 100%
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare JustCall and RingCentral

JustCall Reviews

The Top 9 Aircall Alternatives: How Do They Compare?
JustCall is a cloud-based phone system designed to help businesses get phone numbers and make, receive, and track calls.
Source: aircall.io
7 Best Cloud PBX Solution for Small to Medium Business
JustCall is a cloud-based PBX system that provides business owners with telephone numbers in more than 70 countries. The phone numbers created by JustCall appear as local numbers whenever you’re contacting your clients, which provides a thorough level of transparency.
Source: geekflare.com

RingCentral Reviews

Top 10 Webex alternatives in 2024
With integrated workplace communication features, RingCentral has evolved to be a popular Webex alternative. It has Glip, which is exclusively designed to promote team collaboration through video, voice, chat, and more. Other than that, it is also a leading cloud-based phone system provider with advanced call handling and management features.
Source: www.rocket.chat
12 Best Self-hosted Chat Platforms For Team Communication
RingCentral is a cloud-based communication and collaboration platform that was first founded in the year 2015.
The 19 Best Call Center Software (& Features You Need) in 2022
RingCentral is a flexible cloud-based phone system that supports desktop and mobile users. One unique feature it provides is "RingOut," which enables one-touch calling from any phone or internet-enabled computer. Additionally, RingCentral has powerful call delegation and answering rules so you can be sure calls are routed to the right individual.
The Top 9 Aircall Alternatives: How Do They Compare?
RingCentral is a unified cloud-based business phone system that delivers team messages, video conferences, and phone calls.
Source: aircall.io
Top 10 VoIP providers in 2022
RingCentral Office is a renowned cloud-based VoIP platform with a wide range of capabilities that should be able to meet the needs of any company phone system. Furthermore, APIs may be used to enhance RingCentral Office’s integration with other apps. RingCentral Office stands apart in the market for medium-sized businesses and enterprises and is a fully-featured cloud PBX...
Source: voip.review

Social recommendations and mentions

JustCall might be a bit more popular than RingCentral. We know about 4 links to it since March 2021 and only 3 links to RingCentral. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

JustCall mentions (4)

  • Newbie here. How would you target other businesses for establishing partnerships in the efficient way?
    If you're going to cold call, utilize software that'll show call logs etc. In your CRM (justcall.io is one example, but there's tons of options for this). Source: over 2 years ago
  • Remote workers and phone system
    Another I've just heard about from colleagues is JustCall, as it integrates with HubSpot...which we just started using. But I can't speak to service. (Broadvoice only integrated with Salesforce which is well beyond what we can use) Good luck! Source: over 2 years ago
  • For the love of god, is there a way to mass upload calls to Zoho? Some work around to expedite this process?
    We use Just call (https://justcall.io/) - it's integrated and relatively cheap. Call straight out of Zoho. No relationship - just a customer. Source: over 2 years ago
  • Chrome extension auto-login
    I installed a Chrome extension for justcall.io to make calls. I noticed that when I log in to my JustCall account and open the extension, it automatically logs me in. How can this be achieved technically? Is there a way for a web page to communicate with the chrome extensions? Source: over 2 years ago

RingCentral mentions (3)

  • Small Business help
    Systems like 8x8/RingCentral/Vonage or even Voip.ms might be ideal for you. Source: over 3 years ago
  • Which international call tracking software ?
    I saw www.calltrackingmetrics.com ; ringcentral.com ; twilio.com ; Zadarma. At this moment it seems that calltrackingmetrics seems to be the first solution I would try because they put in front of their ads the fact to track with google ads. Twilio seems to be too much complex to use and they don't have an iPhone app ; ringcentral I don't know and Zadarma seems good. Source: almost 4 years ago
  • Business Phone Number: Need Help
    I use unitelvoice.com. It works fine has an app and can forward to my cell number. Used to use ringcentral.com it was fine when it worked but support was crap. Source: about 4 years ago

What are some alternatives?

When comparing JustCall and RingCentral, you can also consider the following products

CloudTalk - Work locally, grow globally

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Nextiva - Business VoIP, cloud phone systems trusted by more than 150,000 companies. Powered by the leading cloud PBX VoIP platform, Nextiva is rated the best business VoIP service provider.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

VoIPstudio - VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM.