iTop VS Tendenci

iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your processes whether you want rather informal and pragmatic processes or a strict ITIL aligned behaviour.

The belief behind iTop is that a CMDB must be an operational tool. The only way for a CMDB to be accurate and up to date is to be used day-to-day by the IT teams (support agents, IT engineers, etc.). Moreover, the more the CMDB is integrated with other IT tools (monitoring systems, reporting tools, automated inventory, etc.), the better.

iTop features, what you can do with it:

• Document your IT infrastructure and all the relationships between the various pieces and stakeholders of the infrastructure (servers, applications, network devices, virtual machines, contacts, locations…)
• Manage incidents, user requests, planned outages…
• Document IT services and contracts with external providers including service level agreements
• Export all the information in a manual or scripted manner
• Mass import (manually and using scripts) or synchronize/federate any data from external systems

iTop can be used by different types of persons:

• Help Desk agents
• Support engineers (1st level, 2nd level…)
• Service managers
• IT managers
• End-users: a simplified “portal” interface is available to let them submit their requests directly.

You have lots of options when choosing MMS or AMS. From Wild Apricot to Member Clicks, or Personify - all viable options. But if you need to scale to hundreds of thousands of members, have recurring memberships, organizational memberships and need full features of seasoned large scale enterprise AMS, it’s possible you might hit some limits with new kids on the block. Proprietary vendors are companies first and communities second. Tendenci is community first, and yes, there is a small company behind it. It’s just grown far bigger than we were expecting, and given it started in 2001, when you switch from proprietary solution it's an upgrade!

Feel free to take the demo site for a spin! Every site looks completely unique using Bootstrap themes. No long term contracts. Access to all of YOUR data at any time. Full access to source code. Everything under YOUR domain name. With Tendenci, you can self-host, host with us, leave whenever you want. If Tendenci isn’t the right AMS to manage YOUR memberships, you are free of constraints!

Let's talk! Give us a call at (281)497-6567 Contact Us Now at www.tendenci.com/contact Free Demo https://demo.tendenci.com