iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your processes whether you want rather informal and pragmatic processes or a strict ITIL aligned behaviour.
The belief behind iTop is that a CMDB must be an operational tool. The only way for a CMDB to be accurate and up to date is to be used day-to-day by the IT teams (support agents, IT engineers, etc.). Moreover, the more the CMDB is integrated with other IT tools (monitoring systems, reporting tools, automated inventory, etc.), the better.
iTop features, what you can do with it:
iTop can be used by different types of persons:
Based on our record, Redmine seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I’m using redmine. It comes with a learning curve, but has almost endless possibilities. Source: 5 months ago
Redmine. Its free and has nice features like LDAP authentication, import emails as tickets, etc. Source: about 1 year ago
Planner could work and integrate well with the O365 suite. We use Redmine. It’s low cost/free and is great for small or medium size projects. Source: almost 2 years ago
Redmine - Free, Open Source, Self-hosted. Provides issue management, source control integration, wiki, forums etc. - Source: dev.to / almost 2 years ago
No love for Redmine ? https://redmine.org * Ticket tracker. - Source: Hacker News / about 2 years ago
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