Software Alternatives & Reviews

iTop VS Jack Project

Compare iTop VS Jack Project and see what are their differences

iTop logo iTop

By your side to ­empower your team and bring your ­customer service to another level

Jack Project logo Jack Project

To bring collaboration, communication and organization in companies and teams to a more successful level. All in one system - without changing applications - full functionality at a price!
  • iTop Landing page
    Landing page //
    2022-08-04

iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your processes whether you want rather informal and pragmatic processes or a strict ITIL aligned behaviour.

The belief behind iTop is that a CMDB must be an operational tool. The only way for a CMDB to be accurate and up to date is to be used day-to-day by the IT teams (support agents, IT engineers, etc.). Moreover, the more the CMDB is integrated with other IT tools (monitoring systems, reporting tools, automated inventory, etc.), the better.

iTop features, what you can do with it:

  • Document your IT infrastructure and all the relationships between the various pieces and stakeholders of the infrastructure (servers, applications, network devices, virtual machines, contacts, locations…)
  • Manage incidents, user requests, planned outages…
  • Document IT services and contracts with external providers including service level agreements
  • Export all the information in a manual or scripted manner
  • Mass import (manually and using scripts) or synchronize/federate any data from external systems

iTop can be used by different types of persons:

  • Help Desk agents
  • Support engineers (1st level, 2nd level…)
  • Service managers
  • IT managers
  • End-users: a simplified “portal” interface is available to let them submit their requests directly.
  • Jack Project Landing page
    Landing page //
    2023-02-15

iTop videos

iTOP Electronic Spinning Top! Review

More videos:

  • Review - iTop Review: GTA San Andreas
  • Review - ITop Electronic Spinner Game Review for Character Options age 8+

Jack Project videos

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Category Popularity

0-100% (relative to iTop and Jack Project)
Monitoring Tools
100 100%
0% 0
Software Engineering
0 0%
100% 100
Help Desk
100 100%
0% 0
Productivity
0 0%
100% 100

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What are some alternatives?

When comparing iTop and Jack Project, you can also consider the following products

NetBox - NetBox is an open source web application designed to help manage and document computer networks. NetBox was developed specifically to address the needs of network and infrastructure engineers.

Notion - All-in-one workspace. One tool for your whole team. Write, plan, and get organized.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Teamplify - Team Management for developers. Simplified and automated

RackTables - Racktables is a nifty and robust solution for datacenter and server room asset management.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.