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ITDB VS iTop

Compare ITDB VS iTop and see what are their differences

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ITDB logo ITDB

ITDB is a web based asset inventory management tool used to store information about assets found in...

iTop logo iTop

By your side to ­empower your team and bring your ­customer service to another level
  • ITDB Landing page
    Landing page //
    2019-02-18
  • iTop Landing page
    Landing page //
    2022-08-04

iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your processes whether you want rather informal and pragmatic processes or a strict ITIL aligned behaviour.

The belief behind iTop is that a CMDB must be an operational tool. The only way for a CMDB to be accurate and up to date is to be used day-to-day by the IT teams (support agents, IT engineers, etc.). Moreover, the more the CMDB is integrated with other IT tools (monitoring systems, reporting tools, automated inventory, etc.), the better.

iTop features, what you can do with it:

  • Document your IT infrastructure and all the relationships between the various pieces and stakeholders of the infrastructure (servers, applications, network devices, virtual machines, contacts, locations…)
  • Manage incidents, user requests, planned outages…
  • Document IT services and contracts with external providers including service level agreements
  • Export all the information in a manual or scripted manner
  • Mass import (manually and using scripts) or synchronize/federate any data from external systems

iTop can be used by different types of persons:

  • Help Desk agents
  • Support engineers (1st level, 2nd level…)
  • Service managers
  • IT managers
  • End-users: a simplified “portal” interface is available to let them submit their requests directly.

ITDB features and specs

  • Open Source
    ITDB is open source, allowing users to modify and customize the code to fit their specific needs without any licensing fees.
  • Web-Based Interface
    The tool has a web-based interface, making it accessible from any device with a web browser, facilitating remote access and management.
  • Simple Asset Management
    ITDB offers straightforward asset management features, making it easy to track and manage IT assets such as hardware and software.
  • Community Support
    As an open-source project, ITDB benefits from community support where users can contribute and access shared solutions and enhancements.

Possible disadvantages of ITDB

  • Limited Features
    Compared to commercial solutions, ITDB may have limited features and functionalities, lacking advanced options for complex asset management needs.
  • Technical Expertise Required
    Setting up and customizing ITDB may require technical expertise, which might not be suitable for users without a background in IT or programming.
  • Less Frequent Updates
    Being a community-driven project, ITDB might not receive regular updates and feature upgrades as compared to commercial software.
  • Scalability Issues
    ITDB might face scalability issues when dealing with large volumes of assets or data, making it less ideal for large enterprises with extensive IT infrastructure.

iTop features and specs

  • Open Source
    iTop is an open-source software, meaning it's free to use and can be customized and modified to fit specific needs.
  • Comprehensive ITSM Features
    iTop offers a wide range of IT service management features including incident management, problem management, change management, and more.
  • Flexibility
    iTop is highly flexible and can be adapted to suit various organizational needs and processes.
  • User-Friendly Interface
    The platform is designed with a user-friendly interface that makes it easy for users to navigate and manage IT services.
  • Community Support
    As an open-source tool, iTop has a strong community of users and developers who contribute to its growth and provide support.

Possible disadvantages of iTop

  • Customization Complexity
    Though customizable, the process can be complex and may require significant technical knowledge and resources.
  • Limited Advanced Features
    Compared to some paid ITSM solutions, iTop may lack some advanced features that are necessary for complex IT environments.
  • Performance
    Depending on the size of data and usage, iTop may experience performance issues, particularly in larger organizations.
  • Documentation
    While there is documentation available, it may not be as comprehensive or as detailed as that found for commercial software.
  • Development Resources
    Organizations may need to invest in development resources to maximize the potential of iTop, which can offset some of the cost benefits of it being open source.

ITDB videos

+ Add

iTunes Library - Extras.ITDB File is Locked on MAC Fix

iTop videos

+ Add

iTOP Electronic Spinning Top! Review

More videos:

  • Review - iTop Review: GTA San Andreas
  • Review - ITop Electronic Spinner Game Review for Character Options age 8+

Category Popularity

0-100% (relative to ITDB and iTop)

ITDB

iTop

Monitoring Tools
41 41%
Monitoring Tools
59% 59
Log Management
38 38%
Log Management
62% 62
Help Desk
0 0%
Help Desk
100% 100
DCIM Software
100 100%
DCIM Software
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ITDB and iTop

ITDB Reviews

Top 10 Free It Asset Management Software
ITDB is a web based asset inventory management tool used to store information about assets found in office environments, with a focus -but not lmited to- IT assets. It is not or targets for ITIL/CMDB compliance (yet), but it has served me for years and hopefully it will do the same for you 🙂
Source: cloudsmallbusinessservice.com

iTop Reviews

We have no reviews of iTop yet.
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What are some alternatives?

When comparing ITDB and iTop, you can also consider the following products

RackTables - Racktables is a nifty and robust solution for datacenter and server room asset management.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

DCImanager - DCImanager is a platform for managing physical equipment. Connect any physical equipment to a single platform. Use the platform to manage your servers, switches, PDU as well as physical and virtual networks.

Opendcim - a free, web based Data Center Infrastructure Management application.

NetBox - NetBox is an open source web application designed to help manage and document computer networks. NetBox was developed specifically to address the needs of network and infrastructure engineers.

Device42 - Automatically maintain an up-to-date inventory of your physical, virtual, and cloud servers and containers, network components, software/services/applications, and their inter-relationships and inter-dependencies.

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