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iReadFast VS Pointel DCCM

Compare iReadFast VS Pointel DCCM and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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iReadFast logo iReadFast

iReadfast is a text reading program which lets you read and comprehend text much faster by...

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.
  • iReadFast Landing page
    Landing page //
    2019-02-15
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

iReadFast videos

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Pointel DCCM videos

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Dynamic Contact Center Manager Testimonial

Category Popularity

0-100% (relative to iReadFast and Pointel DCCM)

iReadFast

Pointel DCCM

Books & Reference
100 100%
Books & Reference
0% 0
Call Center Software
0 0%
Call Center Software
100% 100
Group Chat & Notifications
100 100%
Group Chat & Notifications
0% 0
Communication
90 90%
Communication
10% 10

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What are some alternatives?

When comparing iReadFast and Pointel DCCM, you can also consider the following products

BeeLine reader - Read faster with this visual hack.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

ZAP Reader - ZAP Reader is a web based speed reading program that will change the way you read on your computer.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Spreeder - Spreeder.com is free online speed reading software designed to improve your reading speed and...

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

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