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Intercom for startups VS Zendesk for Startups

Compare Intercom for startups VS Zendesk for Startups and see what are their differences

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Intercom for startups logo Intercom for startups

Eligible startups get advanced Intercom features and Early Stage Academy at a 95% discount.The plan comes with 10 seats and 2,000 people reached.

Zendesk for Startups logo Zendesk for Startups

Everything you need for seamless customer conversations.
  • Intercom for startups Landing page
    Landing page //
    2023-08-21
Not present

Intercom for startups features and specs

No features have been listed yet.

Zendesk for Startups features and specs

  • Scalability
    Zendesk offers a scalable solution that can grow with your startup, enabling businesses to add more features and support channels as required.
  • Comprehensive Features
    It provides a wide range of features such as ticketing, live chat, knowledge base, and analytics which are essential for efficient customer support operations.
  • Integration Capabilities
    Zendesk supports integration with many third-party apps and services, allowing startups to connect their existing tools and streamline workflows.
  • User-Friendly Interface
    The platform is known for its intuitive and easy-to-use interface, which helps in reducing the learning curve for new users.
  • Reliable Customer Support
    Zendesk offers robust customer support and extensive resources, including a community forum, webinars, and detailed documentation.

Possible disadvantages of Zendesk for Startups

  • Cost
    As the startup grows and requires more advanced features or additional agents, the cost of using Zendesk can become quite high.
  • Complexity of Advanced Features
    While the basic functionalities are easy to use, some of the more advanced features may require time and technical expertise to fully leverage.
  • Customization Limitations
    Some users find that the level of customization offered by Zendesk is not as extensive as they would like, which can be limiting for specific business needs.
  • Overwhelming for Small Teams
    For very small startups or teams, the extensive features can be overwhelming and they may not utilize the full potential of the platform.
  • Occasional Performance Issues
    Users have reported occasional lags or slow performance, especially when dealing with a large volume of tickets or data.

Intercom for startups videos

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Zendesk for Startups videos

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5 Tips to Get Started with Zendesk for Startups

More videos:

  • Review - Zendesk for Startups: Business Rules Basics

Category Popularity

0-100% (relative to Intercom for startups and Zendesk for Startups)

Intercom for startups

Zendesk for Startups

Productivity
53 53%
Productivity
47% 47
Customer Support
0 0%
Customer Support
100% 100
Sales
100 100%
Sales
0% 0
CRM
0 0%
CRM
100% 100

User comments

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What are some alternatives?

When comparing Intercom for startups and Zendesk for Startups, you can also consider the following products

HubSpot for Startups - Get up to 90% off HubSpot sales and marketing software.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Intercom on Starting Up - A book about growing a startup

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Content Marketing Stack - A curated directory of content marketing resources

Drift - A messaging app that helps you grow your business.

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