Software Alternatives & Reviews

inSided VS ChatWoot

Compare inSided VS ChatWoot and see what are their differences

inSided logo inSided

Online Customer Success Community platform & Knowledge Base

ChatWoot logo ChatWoot

Open-source omnichannel customer engagement platform
  • inSided Landing page
    Landing page //
    2023-05-22

The #1 Customer Success Community for Support, CS and Product Feedback & ideation at SaaS & subscription based companies

  • ChatWoot Landing page
    Landing page //
    2023-09-01

ChatWoot

$ Details
freemium $19.0 / Monthly (per agent)
Platforms
REST API Browser iOS Android
Release Date
-

inSided features and specs

  • Integrations: Gainsight, Mixpanel, Zapier, Zendesk, SalesForce

ChatWoot features and specs

  • Live Chat & In-App-Messaging: Yes
  • Live Chat Support: Yes
  • Twitter: Yes
  • Facebook handles monitoring: Yes
  • Canned Response: yes
  • Team Collaboration: Yes
  • @Mentions: yes
  • Tags: yes

inSided videos

IM John Chow Review - Insided the Members Area

ChatWoot videos

Chatwoot - Product Walkthrough

Category Popularity

0-100% (relative to inSided and ChatWoot)
Forums And Forum Software
Customer Support
0 0%
100% 100
Community Management
100 100%
0% 0
Live Chat
0 0%
100% 100

User comments

Share your experience with using inSided and ChatWoot. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, ChatWoot seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

inSided mentions (0)

We have not tracked any mentions of inSided yet. Tracking of inSided recommendations started around Mar 2021.

ChatWoot mentions (5)

  • All in One Chat Client
    You can use Chatwoot for Email, WhatsApp, Telegram, FB, and add custom channels. chatwoot.com. Source: about 1 year ago
  • I charge €500+ a month for hosting webshops | Here's my business model to DRASTICALLY scale everything and build my own server park 😌
    I'll not start marketing for hosting though. Rather a strategy is to setup and maintain open source apps - such as https://chatwoot.com - and offer, in this case, a chat for webshops and websites for €29 a month. The idea here is to get a foot in the door of the customer, and up sell them not only more open source services but offer them hosting at a point where trust has been established :). Source: over 1 year ago
  • Create a Fully Open Source Next.js Ecommerce Store with Live Chat using Chatwoot
    Chatwoot is an open source customer engagement platform that lets you add live-chat support to websites and apps. With Chatwoot’s live-chat on your store, customers are able to get fast and real-time responses for their inquiries thus providing a seamless shopping experience. - Source: dev.to / almost 2 years ago
  • Integrating Live Chat to Your WordPress, Shopify or Webflow Site Has Never Been this Easy!
    To create an account, visit this link: https://chatwoot.com to get started. The registration is very straightforward. Create an account and then verify your email. - Source: dev.to / over 2 years ago
  • Show HN: Open-source conversational platform and unified messaging APIs
    We have been using Chatwoot (https://chatwoot.com/) - an open source solution for customer messaging. Great to see all the open source project. How are you differentiating Airy? - Source: Hacker News / almost 3 years ago

What are some alternatives?

When comparing inSided and ChatWoot, you can also consider the following products

FUEL CYCLE by Passenger - Think Passenger builds online platforms that allow brands to connect, create and communicate with key stakeholders.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Mobilize - Mobilize is a scalable messaging app built for large groups.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Crowded Communities - The all-in-one community platform.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.