Software Alternatives, Accelerators & Startups

Infocon Systems VS Malcolm App

Compare Infocon Systems VS Malcolm App and see what are their differences

Infocon Systems logo Infocon Systems

Cloud Based EDI exchange for Any Trading Partner, Any Industry and Any Integration.

Malcolm App logo Malcolm App

Customer self-service made easy
  • Infocon Systems Landing page
    Landing page //
    2021-12-13
  • Malcolm App An example of a fully branded customer facing self-service portal
    An example of a fully branded customer facing self-service portal //
    2024-03-13
  • Malcolm App An example of a customer facing fully branded form (workflow)
    An example of a customer facing fully branded form (workflow) //
    2024-03-13
  • Malcolm App How you build a customer journey in MyMalcolm (our control panel)
    How you build a customer journey in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App How you create and manage content in MyMalcolm (our control panel)
    How you create and manage content in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see
    There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see //
    2024-03-13
  • Malcolm App Transform your customer servicing with Malcolm!
    Transform your customer servicing with Malcolm! //
    2024-03-13

Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.

Malcolm App

$ Details
paid Free Trial $50.0 / Monthly (Micro)
Platforms
Web
Release Date
2020 March
Startup details
Country
United Kingdom
State
London
City
London
Founder(s)
Tom Jordan
Employees
10 - 19

Infocon Systems features and specs

No features have been listed yet.

Malcolm App features and specs

  • FAQs / Articles / Knowledgebase: Yes
  • Workflows (digital forms): Yes
  • Integrations & Webhooks: Yes
  • Hosted Hub (portal): Yes
  • Payments: Yes
  • Embeds, Widgets, Overlays & Plugins: Yes
  • Comprehensive Control Panel & Dashboard: Yes

Infocon Systems videos

EDI for True Value | INFOCON SYSTEMS

More videos:

  • Review - EDI for Amazon | INFOCON SYSTEMS

Malcolm App videos

Introducing Malcolm!

Category Popularity

0-100% (relative to Infocon Systems and Malcolm App)
File Manager
100 100%
0% 0
Customer Support
0 0%
100% 100
Mac File Manager
100 100%
0% 0
Customer Service
0 0%
100% 100

Questions and Answers

As answered by people managing Infocon Systems and Malcolm App.

Why should a person choose your product over its competitors?

Malcolm App's answer:

The product is more powerful

What's the story behind your product?

Malcolm App's answer:

Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.

Who are some of the biggest customers of your product?

Malcolm App's answer:

  • Petplan
  • Outernet
  • Centtrip
  • Freemarket

What makes your product unique?

Malcolm App's answer:

Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)

How would you describe your primary audience?

Malcolm App's answer:

Companies and/or organisations who have a high and growing level of customer service activity

Which are the primary technologies used for building your product?

Malcolm App's answer:

  • Laravel
  • PHP
  • Javascript
  • Elasticsearch

User comments

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What are some alternatives?

When comparing Infocon Systems and Malcolm App, you can also consider the following products

EXIM EDI - Want to level up your business? Look no further than our website & marketing solutions, websites, product visualization, catalog data and EDI. 

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

EDI2XML - EDI2XML is a library of executables to convert ASCII EDI X12 files to XML, regardless of its version. XML2EDI reads an XML file, to produce EDI X12 file.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

ecConnect - InterTrade provides EDI solutions for your supply chain. Quickly connect to your trading partners, easily exchange electronic business documents and sell more with our electronic product catalogue

Zendesk Support - Social Customer Support and Help Desk and Ticketing