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Topicbox - Put team emails into one centralized, searchable place
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
InboxSDK - First usable API to write Gmail Apps for 1B active users
Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
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Zendesk Support - Social Customer Support and Help Desk and Ticketing