Software Alternatives, Accelerators & Startups

Inbenta VS Freshworks Customer Service

Compare Inbenta VS Freshworks Customer Service and see what are their differences

Inbenta logo Inbenta

AI-powered search for customer support & e-commerce

Freshworks Customer Service logo Freshworks Customer Service

Reimagine how you connect with prospects and customers
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  • Inbenta Landing page
    Landing page //
    2023-09-19

At Inbenta, we help companies instantly answer questions from web users and employees thanks to #AI || #chatbots #dynamicFAQ #NLP We leverage omnichannel strategy with natural language entry points: a real difference for your customer experience. Discover more on : https://www.inbenta.com/en/products/chatbot/

Inbenta's technology includes : -Conversation interfaces -Bidirectional voice-to-text transfer -NLP (Natural Language Processing). -Lexicon -Dialog Manager -Knowledge base -Integration with third-party tools

  • Freshworks Customer Service Landing page
    Landing page //
    2024-05-06

Inbenta videos

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Freshworks Customer Service videos

Freshchat Review: Freshchat is like a dashcam for your business

More videos:

  • Review - Freshchat Review: Freshchat
  • Review - Freshchat User Review

Category Popularity

0-100% (relative to Inbenta and Freshworks Customer Service)
Customer Support
10 10%
90% 90
Help Desk
18 18%
82% 82
Business & Commerce
0 0%
100% 100
Custom Search Engine
100 100%
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Inbenta and Freshworks Customer Service

Inbenta Reviews

Top 10 Site Search Software Tools & Plugins for 2022
Inbenta is a powerful AI platform that offers a robust internal search engine to simplify and enhance your search experience. You can easily implement faceted search by indexing content from all relevant sources and connecting it with your product catalog. Inbenta allows you to provide a seamless visitor experience by auto-completing their queries, understanding the meaning...

Freshworks Customer Service Reviews

10 Best ManyChat Alternatives for Bot Building in 2024
Freshchat is a customer messaging software and live chat platform designed to help businesses engage with their website visitors and customers in real time. This alternative to ManyChat offers a range of features that allow businesses to provide better customer support, generate leads, and improve customer engagement.
Source: sendpulse.com

Social recommendations and mentions

Based on our record, Freshworks Customer Service seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Inbenta mentions (0)

We have not tracked any mentions of Inbenta yet. Tracking of Inbenta recommendations started around Mar 2021.

Freshworks Customer Service mentions (3)

  • Freshworks MarketPlace apps using JavaScript Frameworks
    This template will show you how to build apps that uses the Customer data from the CRM product of Freshworks called Freshsales. This sample app will showcase the various apis and interfaces you can use to interface with the CRM product. If you are not familiar with these apis or if your are just starting to build an app using the CRM capabilities, this is the starter template you should be using. - Source: dev.to / almost 2 years ago
  • Additive styling with Crayons
    In this post, we are going to take a look at the CSS utilities feature provided by the Crayons Component Library from Freshworks. The CSS utilities is a set of utility classes similar to Tailwind CSS which will help you to style your HTML elements inside your Marketplace apps for Freshworks products. - Source: dev.to / about 2 years ago
  • Language related data science
    What does that mean for you? If you enjoy NLP and want to specialize in it, go get a job/internship at a company like jarvis.ai or freshworks.com (i google'd these two). Applications for NLP for MOST companies are limited and there are bigger problems to solve that generalists can handle. Even if a company is looking for an NLP Lead chances are they don't actually need it (exceptions would occur when the company's... Source: over 2 years ago

What are some alternatives?

When comparing Inbenta and Freshworks Customer Service, you can also consider the following products

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community