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Operate an SMS gateway service using the Melrose Labs SMPP SMS Gateway platform. The globally distributed cloud-based SMPP SMS Gateway platform provides API and portal access for your customers to send and receive SMS, and gives you the ability to manage customers, billing, supplier connections and routing.
Use the SMPP SMS Gateway as your SMS switch to start a business in mobile messaging, provide your organisation with its own messaging capability, or upgrade your existing platform with greater reliability, capacity and capability. The platform comprises the SSG Administration Portal and messaging nodes located in the UK, Germany, Singapore, Australia, Brazil and the USA. The txtConsole end-user portal can be used by your customers as an alternative to APIs for sending and receiving SMS, and has a number of applications for marketing, customer onboarding, appointment reminding, staff communication, customer support and more.
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Contact center software uses different kinds of advanced technology to support a customer, including email, SMS, voice, and chat over (VoIP). Contact center operations enable inbound queueing and routing, and outbound contacting. Using contact center software you can improve your customer service management and also build a professional image .connect with us for more information. Source: about 1 year ago
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