Depending on the potential value of the workflow, https://gmelius.com/ and https://hiverhq.com/ are both pretty awesome. Source: about 1 year ago

If you're u sing shared inboxes, you may want to consider https://hiverhq.com/ or https://www.dragapp.com/ for doing shared inbox functionality with workspace. Source: over 1 year ago

You might want to check out Hiver. It's built on top of Gmail, it's really easy to set up and even easier to grasp. It has all the features that your team would need to run its support operations successfully. And its pretty cost-effective against Zendesk. Source: over 1 year ago

Hey I was wondering if you considered trying Hiver since you mentioned that all CX operations were conducted out of Gmail. Hiver's a support solution that works on top of Gmail UI and is therefore really easy to use. Full disclosure: I work with the content team at Hiver. Source: over 1 year ago

I'm thinking that all these other apps might be facilitated in Mattermost. Probably not the email client and inbox email sharing but perhaps there's an integration to another tool like front.com or hiverhq.com (gmail based) that would help take care of managing email too. Source: almost 2 years ago

Look at the Laws of UX https://lawsofux.com/en/ , its great information for what you trying to do. Source: almost 2 years ago

Similar to Growth's psychology section, here's another great set of principles to learn and keep in your back pocket: Https://lawsofux.com/en/. Source: almost 2 years ago

Have a look through Laws of UX. Although I couldn’t find one for your situation quickly scanning the list, it’s a good resource for when you need to derive decisions from principles/“laws”. Source: almost 2 years ago

With UIDs, I find them to be primarily aesthically minded - they have some knowledge of the laws of UX a lot of the time by accident through the virtue of applying design best practice, they usually display strong brand awareness, understand the importance of cohesive visual design across the whole platform but are equally comfortable deep diving into the low level detail and know the technical limitations of the... Source: almost 2 years ago

Study Basic Knowledge: Laws of UX, Usability Heuristics. Source: almost 2 years ago