Helpware VS Haptik.ai

Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you’ll see that true difference when partnering with us. Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Virginia, Kentucky, Ukraine, Philippines, Germany, Poland, Albania, Puerto Rico, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.

Haptik has built its platform on the back of having done it ourselves while building the entire AI product suite independently for each specific use case. We build from within the enterprise, leveraging the benefits of a long-term alliance with one of the world¿s largest conglomerates and provide a home-grown, real-time analytics platform with a dedicated Business Intelligence team. Haptik also has an automated conversational testing platform that enables real time improvements to the AI.