Helpware VS Chatvisor

Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you’ll see that true difference when partnering with us. Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Virginia, Kentucky, Ukraine, Philippines, Germany, Poland, Albania, Puerto Rico, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.

Chatvisor is a combined customer engagement and analytics platform powered by Co-Browsing, providing improved customer communication for companies. By bringing multiple channels under one roof, Chatvisor opens up all lines of communication between customer and agent, creating fluid, digital conversations that increase efficiency, reduce support costs, and deliver a better customer experience.

The Chatvisor Customer Service Suite includes Co-Browsing, Live Chat, Web- & Video Calling, and Chatbot options. Chatvisor enables various modes of communication between customer and agent without any additional downloads for the customer. For agents, the Chatvisor platform provides an easy way to reach customers and seamlessly transition between channels without breaking the conversation or placing customers on hold. The Chatvisor platform even enables multiple modes of communication to be used simultaneously, so agents can reach the best solution for each individual customer.

Chatvisor Co-Browsing allows customers to share their screen with customer service representatives through advanced, hassle-free screen sharing technology. Powered by its core technology BrowsXP, Chatvisor Co-Browsing is equally effective across any device, on any site, and on all browsers, without any necessary downloads or installation for customers.