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HelpSpace VS Our Shared Inbox

Compare HelpSpace VS Our Shared Inbox and see what are their differences

Insightful.io
The #1 monitoring employee software for clear insights into how your team works. Get real-time and historical data. Understand productivity at every level. featured
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HelpSpace logo HelpSpace

The team inbox with super powers

Our Shared Inbox logo Our Shared Inbox

Share access & receive emails with your QA and dev teams
  • HelpSpace Landing page
    Landing page //
    2023-10-03

A well-rounded customer service tool that you and your customers will love! Benefit from team inbox, task management, intuitive interface, self-service sites, and multiple inbound channels to get a competitive edge in your market.

  • Our Shared Inbox Landing page
    Landing page //
    2023-08-31

HelpSpace features and specs

  • User-Friendly Interface
    HelpSpace offers a clean and intuitive interface that makes it easy for users to navigate and manage their support tickets.
  • Collaborative Features
    The platform supports collaboration among team members, allowing them to work together efficiently on resolving customer issues.
  • Customizable
    HelpSpace provides customization options, enabling users to tailor their support system to their specific needs and workflows.
  • Integration Capabilities
    It easily integrates with various third-party tools and applications, which streamlines processes and enhances productivity.
  • Automation
    HelpSpace includes automation features that can handle repetitive tasks, saving time and reducing the likelihood of human error.
  • Knowledge Base
    It offers a built-in knowledge base to help customers find answers to common questions, reducing the load on support teams.

Possible disadvantages of HelpSpace

  • Pricing
    Some users may find the pricing structure to be on the higher side, especially for smaller businesses or startups.
  • Learning Curve
    Although user-friendly, some features may still require a learning curve, particularly for individuals not accustomed to using such tools.
  • Limited Offline Access
    HelpSpace is primarily a web-based platform, which means it might be less effective for teams that require offline access.
  • Feature Limitations
    Certain advanced features or integrations might be lacking or less robust compared to other specialized customer support tools.
  • Scalability Concerns
    While suitable for small to midsize businesses, some large enterprises may find it less scalable compared to other enterprise-level solutions.
  • Customer Support
    Some users have reported that customer support response times can be slower than expected, which could be a drawback in critical situations.

Our Shared Inbox features and specs

No features have been listed yet.

Category Popularity

0-100% (relative to HelpSpace and Our Shared Inbox)

HelpSpace

Our Shared Inbox

Customer Support
95 95%
Customer Support
5% 5
File Sharing
0 0%
File Sharing
100% 100
CRM
93 93%
CRM
7% 7
App
0 0%
App
100% 100

User comments

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What are some alternatives?

When comparing HelpSpace and Our Shared Inbox, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

BenkoDesk - Run a shared email inbox/helpdesk in Trello

Airchat - A better alternative to Drift chatbots. Finally! 🤖

Sendfiles.online - Send Files Online is the easiest way to share files to all of your devices. Share, send, or recieve any file up to 2GB for free with SendFiles.online

HelpDesk - The easiest help desk system for a team like yours.

AnyMirror - Mirror mobile screen, camera, microphone, files and more to computer.

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