Software Alternatives, Accelerators & Startups

HelpDesk VS Tendenci

Compare HelpDesk VS Tendenci and see what are their differences

HelpDesk logo HelpDesk

HelpDesk is a powerful and affordable ticketing system and help desk software for effortless customer support. Get started for free, no credit card required.

Tendenci logo Tendenci

Tendenci - The Open Source AMS is a cloud-based​ all-in-one management SaaS solution for Non-profits and Associations.
  • HelpDesk Landing page
    Landing page //
    2023-10-14

HelpDesk is a ticketing solution that your customer support team can use to optimize their communication with customers.

With easy-to-use collaboration tools, your team can limit their efforts and multiply their positive results. HelpDesk fosters teamwork and simplifies the customer support process. Your team can use tagging and add private notes to improve cooperation and speed up the process.

All the tickets are well structured in one easy-to-navigate platform. HelpDesks provides data encryption which maximizes the security level.

  • Tendenci Landing page
    Landing page //
    2018-09-29

You have lots of options when choosing MMS or AMS. From Wild Apricot to Member Clicks, or Personify - all viable options. But if you need to scale to hundreds of thousands of members, have recurring memberships, organizational memberships and need full features of seasoned large scale enterprise AMS, it’s possible you might hit some limits with new kids on the block. Proprietary vendors are companies first and communities second. Tendenci is community first, and yes, there is a small company behind it. It’s just grown far bigger than we were expecting, and given it started in 2001, when you switch from proprietary solution it's an upgrade!

Feel free to take the demo site for a spin! Every site looks completely unique using Bootstrap themes. No long term contracts. Access to all of YOUR data at any time. Full access to source code. Everything under YOUR domain name. With Tendenci, you can self-host, host with us, leave whenever you want. If Tendenci isn’t the right AMS to manage YOUR memberships, you are free of constraints!

Let's talk! Give us a call at (281)497-6567 Contact Us Now at www.tendenci.com/contact Free Demo https://demo.tendenci.com

HelpDesk features and specs

  • Integrations: Zapier, LiveChat and more
  • Collaboration Tool: Private notes, Multiple mailboxes
  • Ticket management: Tags, Configurable views
  • Automation: Automated assignment, Canned responses
  • Analytics and Reporting: Ticket satisfaction and more
  • Personalize your app: Custom domain

Tendenci features and specs

  • Event Management: Yes
  • Member Management: Yes
  • Cloud-based: Yes
  • Global Markets: Yes
  • Content Management: Yes
  • Photos: Yes
  • Video Sharing: Yes
  • Newsletters: Yes
  • News module: Yes
  • Articles: Yes
  • Job Boards: Yes
  • Directory: Yes
  • Customizable: Yes
  • AMS / CRM Integrations: Yes
  • Languages: Yes

HelpDesk videos

5 Best Helpdesk Software - The Best Help-Desk Software Reviews

More videos:

  • Review - FRESHDESK (HELPDESK) 2021 REVIEW

Tendenci videos

Tendenci Membership Management Software Introduction

More videos:

  • Demo - Tendenci Features Demo
  • Review - Tendenci Open Source CMS for Nonprofits and Associations

Category Popularity

0-100% (relative to HelpDesk and Tendenci)
Help Desk
100 100%
0% 0
Membership Management
0 0%
100% 100
Customer Support
100 100%
0% 0
Association Management Software

User comments

Share your experience with using HelpDesk and Tendenci. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, HelpDesk seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpDesk mentions (3)

  • Help desk with ticketing functionality
    I'm thinking something like helpdesk.com. Source: 11 months ago
  • Is this a scam? I don’t have prime and I checked all my banking accounts.
    They like to put amazon in there somewhere, but alwways look for the last dot (.) whatever is after it is the root and then go left from there. So prime.amazon.helpdesk.com, as an example makes it look like a amazon website, but helpdesk.com is the website they want you to go to, not amazon.com. Source: about 2 years ago
  • Feshdesk Support Domain Configuration in AWS
    Hello fellow guru's. I'm currently working on configuring Freshdesk to point to a root domain in AWS Route 53. However, their configuration documents and support (who are horrible by the way), don't seem to indicate if its possible. For example, their configuration documents want me to configure my support url to be support.helpdesk.com. However, I'd prefer for my support url to be helpdesk.com. Any help would be... Source: about 3 years ago

Tendenci mentions (0)

We have not tracked any mentions of Tendenci yet. Tracking of Tendenci recommendations started around Mar 2021.

What are some alternatives?

When comparing HelpDesk and Tendenci, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Kajabi - Kajabi is the only Knowledge Commerce platform today with everything you need to market, sell, and deliver your knowledge online.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

YourMembership - YourMembership provides membership management software integrated with social networking features.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

WildApricot - WildApricot is a powerful cloud software to help you automate and simplify membership tasks.