Software Alternatives, Accelerators & Startups

HelpDesk VS Sidequest for Slack

Compare HelpDesk VS Sidequest for Slack and see what are their differences

HelpDesk logo HelpDesk

HelpDesk is a powerful and affordable ticketing system and help desk software for effortless customer support. Get started for free, no credit card required.

Sidequest for Slack logo Sidequest for Slack

Create and track personal or support team tasks, 100% inside Slack.
  • HelpDesk Landing page
    Landing page //
    2023-10-14

HelpDesk is a ticketing solution that your customer support team can use to optimize their communication with customers.

With easy-to-use collaboration tools, your team can limit their efforts and multiply their positive results. HelpDesk fosters teamwork and simplifies the customer support process. Your team can use tagging and add private notes to improve cooperation and speed up the process.

All the tickets are well structured in one easy-to-navigate platform. HelpDesks provides data encryption which maximizes the security level.

  • Sidequest for Slack Landing page
    Landing page //
    2021-11-03

Sidequest creates helpdesks and task ticket queues entirely inside Slack, combining the best features of helpdesk systems and modern task managers.

HelpDesk

$ Details
paid Free Trial $4.0 / Monthly (per agent)
Platforms
-
Release Date
-

Sidequest for Slack

$ Details
paid Free Trial
Platforms
Browser Windows Android iOS Web Mac OSX Linux Cross Platform Slack
Release Date
2020 August

HelpDesk features and specs

  • Integrations: Zapier, LiveChat and more
  • Collaboration Tool: Private notes, Multiple mailboxes
  • Ticket management: Tags, Configurable views
  • Automation: Automated assignment, Canned responses
  • Analytics and Reporting: Ticket satisfaction and more
  • Personalize your app: Custom domain

Sidequest for Slack features and specs

No features have been listed yet.

HelpDesk videos

5 Best Helpdesk Software - The Best Help-Desk Software Reviews

More videos:

  • Review - FRESHDESK (HELPDESK) 2021 REVIEW

Sidequest for Slack videos

Sidequest for Slack in 10 Minutes

Category Popularity

0-100% (relative to HelpDesk and Sidequest for Slack)
Help Desk
100 100%
0% 0
Project Management
0 0%
100% 100
Customer Support
77 77%
23% 23
Task Management
0 0%
100% 100

User comments

Share your experience with using HelpDesk and Sidequest for Slack. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, HelpDesk seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpDesk mentions (3)

  • Help desk with ticketing functionality
    I'm thinking something like helpdesk.com. Source: 11 months ago
  • Is this a scam? I don’t have prime and I checked all my banking accounts.
    They like to put amazon in there somewhere, but alwways look for the last dot (.) whatever is after it is the root and then go left from there. So prime.amazon.helpdesk.com, as an example makes it look like a amazon website, but helpdesk.com is the website they want you to go to, not amazon.com. Source: about 2 years ago
  • Feshdesk Support Domain Configuration in AWS
    Hello fellow guru's. I'm currently working on configuring Freshdesk to point to a root domain in AWS Route 53. However, their configuration documents and support (who are horrible by the way), don't seem to indicate if its possible. For example, their configuration documents want me to configure my support url to be support.helpdesk.com. However, I'd prefer for my support url to be helpdesk.com. Any help would be... Source: about 3 years ago

Sidequest for Slack mentions (0)

We have not tracked any mentions of Sidequest for Slack yet. Tracking of Sidequest for Slack recommendations started around Mar 2021.

What are some alternatives?

When comparing HelpDesk and Sidequest for Slack, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Halp - Slack-first ticketing for internal helpdesk

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Roby - Refreshingly simple helpdesk for Slack & Teams users

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.