Software Alternatives & Reviews

HelpDesk VS Remote Desktop Manager

Compare HelpDesk VS Remote Desktop Manager and see what are their differences

HelpDesk logo HelpDesk

HelpDesk is a powerful and affordable ticketing system and help desk software for effortless customer support. Get started for free, no credit card required.

Remote Desktop Manager logo Remote Desktop Manager

Remote Desktop Manager is a remote connection and password management platform for IT pros trusted by more than 300 000 users in 130 countries.‎Add-ons - Remote Desktop .
  • HelpDesk Landing page
    Landing page //
    2023-10-14

HelpDesk is a ticketing solution that your customer support team can use to optimize their communication with customers.

With easy-to-use collaboration tools, your team can limit their efforts and multiply their positive results. HelpDesk fosters teamwork and simplifies the customer support process. Your team can use tagging and add private notes to improve cooperation and speed up the process.

All the tickets are well structured in one easy-to-navigate platform. HelpDesks provides data encryption which maximizes the security level.

  • Remote Desktop Manager Landing page
    Landing page //
    2022-02-02

HelpDesk features and specs

  • Integrations: Zapier, LiveChat and more
  • Collaboration Tool: Private notes, Multiple mailboxes
  • Ticket management: Tags, Configurable views
  • Automation: Automated assignment, Canned responses
  • Analytics and Reporting: Ticket satisfaction and more
  • Personalize your app: Custom domain

Remote Desktop Manager features and specs

No features have been listed yet.

HelpDesk videos

5 Best Helpdesk Software - The Best Help-Desk Software Reviews

More videos:

  • Review - FRESHDESK (HELPDESK) 2021 REVIEW

Remote Desktop Manager videos

5 Reasons Why You Shouldn’t Use Remote Desktop Manager (vlog)

More videos:

  • Review - Overview - Remote Desktop Manager

Category Popularity

0-100% (relative to HelpDesk and Remote Desktop Manager)
Help Desk
100 100%
0% 0
Remote Desktop
0 0%
100% 100
Customer Support
100 100%
0% 0
Remote PC Access
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpDesk and Remote Desktop Manager

HelpDesk Reviews

We have no reviews of HelpDesk yet.
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Remote Desktop Manager Reviews

Best remote desktop software of 2021: Paid and free choices for businesses
Remote Desktop Manager is a powerful remote computer access program offering scalable solutions for large businesses. It’s compatible with both Android and iOS devices and comes with a selection of impressive security features.

Social recommendations and mentions

Based on our record, HelpDesk seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpDesk mentions (3)

  • Help desk with ticketing functionality
    I'm thinking something like helpdesk.com. Source: 10 months ago
  • Is this a scam? I don’t have prime and I checked all my banking accounts.
    They like to put amazon in there somewhere, but alwways look for the last dot (.) whatever is after it is the root and then go left from there. So prime.amazon.helpdesk.com, as an example makes it look like a amazon website, but helpdesk.com is the website they want you to go to, not amazon.com. Source: about 2 years ago
  • Feshdesk Support Domain Configuration in AWS
    Hello fellow guru's. I'm currently working on configuring Freshdesk to point to a root domain in AWS Route 53. However, their configuration documents and support (who are horrible by the way), don't seem to indicate if its possible. For example, their configuration documents want me to configure my support url to be support.helpdesk.com. However, I'd prefer for my support url to be helpdesk.com. Any help would be... Source: about 3 years ago

Remote Desktop Manager mentions (0)

We have not tracked any mentions of Remote Desktop Manager yet. Tracking of Remote Desktop Manager recommendations started around Mar 2021.

What are some alternatives?

When comparing HelpDesk and Remote Desktop Manager, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

mRemoteNG - mRemoteNG is a fork of mRemote, an open source, tabbed, multi-protocol, remote connections manager.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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