Software Alternatives, Accelerators & Startups

HelpDesk VS Actions from Slack

Compare HelpDesk VS Actions from Slack and see what are their differences

HelpDesk logo HelpDesk

The easiest help desk system for a team like yours.

Actions from Slack logo Actions from Slack

Turn Slack messages into tickets, issues, tasks, and more.
  • HelpDesk Landing page
    Landing page //
    2023-10-14

HelpDesk is the easy-to-use online ticketing system that simplifies team workflows and scales seamlessly to meet the needs of any business, from small startups to large corporations. It's designed to enhance internal collaboration significantly, allowing team members to manage, assign, and resolve customer inquiries efficiently. Features like tagging, private notes, and canned responses ensure swift management of every customer interaction.

Equipped with powerful AI features, HelpDesk goes beyond traditional systems by optimizing responses and managing email and mail overload through intelligent categorization and prioritization. This makes HelpDesk a time-saver for teams with limited support staff and a superior alternative to conventional email systems, providing a structured platform that prevents information from slipping through the cracks.

With 256-bit SSL encryption to safeguard all data interactions, HelpDesk ensures a secure and reliable environment for your customer service operations.

Recognized for its value for money, HelpDesk offers comprehensive capabilities at a competitive price, making it an indispensable tool for businesses delivering exceptional customer service.

  • Actions from Slack Landing page
    Landing page //
    2023-09-30

HelpDesk features and specs

  • Integrations: Zapier, LiveChat and more
  • Collaboration Tool: Private notes, Multiple mailboxes
  • Ticket management: Tags, Configurable views
  • Automation: Automated assignment, Canned responses
  • Analytics and Reporting: Ticket satisfaction and more
  • Personalize your app: Custom domain

Actions from Slack features and specs

No features have been listed yet.

HelpDesk videos

5 Best Helpdesk Software - The Best Help-Desk Software Reviews

More videos:

  • Review - FRESHDESK (HELPDESK) 2021 REVIEW

Actions from Slack videos

No Actions from Slack videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to HelpDesk and Actions from Slack)
Help Desk
100 100%
0% 0
Productivity
0 0%
100% 100
Customer Support
78 78%
22% 22
CRM
0 0%
100% 100

User comments

Share your experience with using HelpDesk and Actions from Slack. For example, how are they different and which one is better?
Log in or Post with

Social recommendations and mentions

Actions from Slack might be a bit more popular than HelpDesk. We know about 3 links to it since March 2021 and only 3 links to HelpDesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpDesk mentions (3)

  • Help desk with ticketing functionality
    I'm thinking something like helpdesk.com. Source: 12 months ago
  • Is this a scam? I don’t have prime and I checked all my banking accounts.
    They like to put amazon in there somewhere, but alwways look for the last dot (.) whatever is after it is the root and then go left from there. So prime.amazon.helpdesk.com, as an example makes it look like a amazon website, but helpdesk.com is the website they want you to go to, not amazon.com. Source: about 2 years ago
  • Feshdesk Support Domain Configuration in AWS
    Hello fellow guru's. I'm currently working on configuring Freshdesk to point to a root domain in AWS Route 53. However, their configuration documents and support (who are horrible by the way), don't seem to indicate if its possible. For example, their configuration documents want me to configure my support url to be support.helpdesk.com. However, I'd prefer for my support url to be helpdesk.com. Any help would be... Source: about 3 years ago

Actions from Slack mentions (3)

  • Grafana Labs launches free incident management tool in Grafana Cloud
    Another suggestion re emoji: using Message Shortcuts for greater visibility/discoverability? https://api.slack.com/interactivity/shortcuts Might need to combine this with Slack modals for information gathering (if it lets you do this). - Source: Hacker News / almost 2 years ago
  • Building a Slack App with Native SFDC Integration
    Outside of the Block Kit UI, Slack has support for two other interactivity systems: Slash Commands and shortcuts. Slash Commands are entered by a user in Slack’s text input (available in every channel), while shortcuts are graphical in nature. Since they’re easier to visualize, we’ll demonstrate shortcuts by creating a shortcut that will fetch our list of contacts and give us the ability to edit them. - Source: dev.to / about 2 years ago
  • Is it possible to make a Slack plugin for the text editor?
    You can do the notified "on every message part," and could have it intercept the message and replace/append the message with content, but you won't be able to add a text editor button. You can, however, add actions to the lightning bolt and message actions sections, as described here: https://api.slack.com/interactivity/shortcuts. Source: about 3 years ago

What are some alternatives?

When comparing HelpDesk and Actions from Slack, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Sortd for Slack - Get Trello-style project boards right in your Slack!

Trello for Slack - Organize anything with anyone, inside Slack

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community