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Halp VS Suptask

Compare Halp VS Suptask and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Halp logo Halp

Slack-first ticketing for internal helpdesk

Suptask logo Suptask

Ticketing helpdesk system for Slack
  • Halp Landing page
    Landing page //
    2023-10-05
  • Suptask Landing page
    Landing page //
    2023-05-17

Suptask turns your Slack workspace into the next-generation AI ticketing help desk system. Enabling you to manage a modern ticketing experience within your organization, finding the right answers, improving collaboration and optimizing your resolution times.

Halp

Website
halp.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Suptask

Website
suptask.com
Pricing URL
Official Suptask Pricing
$ Details
freemium $7.0 / Monthly (per Agent)
Platforms
Slack
Release Date
2022 February
Edit details

Halp features and specs

  • Integration with Slack and Microsoft Teams
    Halp integrates seamlessly with both Slack and Microsoft Teams, making it easy for users to raise tickets and track issues within the communication platforms they already use.
  • Ease of Use
    The platform is user-friendly and designed to streamline help desk operations. Team members can quickly create, assign, and manage tickets without extensive training.
  • Automation
    Automates repetitive tasks and workflows, such as ticket creation and escalation, reducing the operational burden on IT and support teams.
  • Customizable Forms
    Provides highly customizable forms for ticket submission, allowing organizations to tailor the fields and information to their specific needs.
  • Real-time Notifications
    Offers real-time notifications and updates for team members and requesters, ensuring that everyone stays informed about the status of their tickets.

Possible disadvantages of Halp

  • Cost
    Can be expensive for small businesses or startups, especially if additional features or higher tiers of service are required.
  • Limited Standalone Functionality
    Primarily designed to work within Slack and Microsoft Teams, which means it may lack some functionalities as a standalone help desk solution.
  • Learning Curve for Advanced Features
    While basic features are easy to use, there can be a learning curve associated with using more advanced features and automations effectively.
  • Dependency on Communication Platforms
    Relies heavily on Slack and Microsoft Teams for its core functionalities, which could be a limitation for organizations not using these platforms.
  • Customization Limits
    While customization options are available, they may not be as extensive as some other dedicated help desk software solutions.

Suptask features and specs

No features have been listed yet.

Halp videos

+ Add

Halp | Jira Slack Integration

More videos:

  • Review - Halp | Introducing Halp
  • Review - GOING TO THE WORST REVIEWED NAIL SALON IN MY CITY....halp

Suptask videos

+ Add

What is Suptask?

Category Popularity

0-100% (relative to Halp and Suptask)

Halp

Suptask

Customer Support
86 86%
Customer Support
14% 14
Slack
0 0%
Slack
100% 100
Help Desk
100 100%
Help Desk
0% 0
Productivity
70 70%
Productivity
30% 30

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Halp and Suptask

Halp Reviews

Running an Internal Helpdesk inside Slack
The results are apparent regarding who won. Keeping in view all the comparisons made above, the best Slack Support Ticket Extension is Sidequest. Although it is new in the market, Sidequest has impressed many people due to its features and incredibly inexpensive subscription. It is 100% inside Slack, and so users do not have to download any other external apps. Sidequest...
Source: medium.com

Suptask Reviews

We have no reviews of Suptask yet.
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What are some alternatives?

When comparing Halp and Suptask, you can also consider the following products

Roby - Refreshingly simple helpdesk for Slack & Teams users

elasticfox - Meet Elasticfox, a simple alternative to complex ticketing systems for businesses looking to streamline internal assistance.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Matter - Create a feedback-focused culture in Slack with Matter!

Sidequest for Slack - Create and track personal or support team tasks, 100% inside Slack.

Slack Platform - Helping you build for your team or millions of SlackHQ users

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