PJ Murray here - CTO and cofounder at Great Question. We're on the hunt for 2 more exceptional engineers to join our small, fully-remote team (currently 10, 50% engineering). Source: over 2 years ago

Great Question | Senior Rails Engineer + Chief of Staff| Remote | https://greatquestion.co We're 3rd time founders (2 exits) building the future of customer research software. Love by customers like MainStreet, O'Reilly Media, Linktree; backed by YC w/ a $3.2m seed round. We're hiring for two roles right now: * Senior software engineer, full-stack but preference for back-end focus w/ some Rails experience * Chief... - Source: Hacker News / almost 3 years ago

Great Question | Founding Software Engineer | US Remote | https://greatquestion.co We're a YC W21 company founded by a team that's worked together for 10 years, including 2 exits. We're now building customer research software to make research a part of every sprint, every product release. We're well funded, with customers including Adidas Runtastic, O'Reilly Media & MainStreet using our product every week. We make... - Source: Hacker News / almost 3 years ago

From a more standardised reporting perspective, AI tags on support tickets work well to standardise insights from a high volume of tickets so product teams can get a good overview of issues, feature requests, monitor the effectiveness of new releases without having to ask support what is in the data. SentiSum is built for this kind of democratization of support insights across different teams like product and ops. Source: about 3 years ago