Software Alternatives, Accelerators & Startups

GoToAssist VS Remote Utilities

Compare GoToAssist VS Remote Utilities and see what are their differences

GoToAssist logo GoToAssist

RescueAssist, formerly GoToAssist, identifies, diagnoses & solves issues fast with our remote desktop support software. Learn more about RescueAssist today!

Remote Utilities logo Remote Utilities

Access remote PCs and provide remote customer support with ease.
  • GoToAssist Landing page
    Landing page //
    2023-08-20
  • Remote Utilities Landing page
    Landing page //
    2023-09-25

Remote Utilities

$ Details
freemium $99.0 / One-off (Starter license includes 20 controlled devices)
Platforms
Windows MacOS Linux iOS Android

GoToAssist features and specs

  • Ease of Use
    GoToAssist provides a user-friendly interface, making it simple for technicians to navigate and manage support sessions efficiently.
  • Remote Control & Diagnostics
    It offers comprehensive remote control capabilities and diagnostic tools, enabling technicians to troubleshoot and resolve issues quickly.
  • Multi-Platform Support
    GoToAssist supports a wide range of platforms, including Windows, Mac, iOS, and Android, making it versatile for various environments.
  • Security Features
    The service includes robust security measures such as end-to-end encryption and multi-factor authentication to protect sensitive information.
  • Scalability
    It can easily scale to accommodate growing teams or increasing support demands without significant downtime or performance issues.

Possible disadvantages of GoToAssist

  • Cost
    GoToAssist can be relatively expensive compared to some other remote support solutions, making it less accessible for smaller organizations or individuals.
  • Learning Curve
    Though the interface is user-friendly, new users may still face a moderate learning curve to fully utilize all advanced features.
  • Connectivity Issues
    Some users have reported occasional connectivity problems, which can interrupt support sessions and reduce productivity.
  • Limited Customization
    The platform offers limited customization options for branding and interface adjustments, which might not meet all organizational needs.
  • Support Response Time
    Users have experienced slow response times from GoToAssist’s customer support, which can be frustrating during critical issues.

Remote Utilities features and specs

  • Remote access over LAN - Directly connect to a remote PC using its IP address or DNS name.
  • Remote access over the Internet - Bypass firewalls using our built-in and free cloud service.
  • Unattended access - Deploy the Host module for 24/7 access to remote PCs.
  • Attended access - Provide ad hoc remote support over the Internet using the Agent module.
  • Self-hosted server - Route all remote connections through your own intermediary server.
  • Address books and folders - Better organize your remote connections.
  • Active Directory integration - Auto-shows tree when Viewer is installed in a domain and supports adding more domain controllers.
  • Mobile support - Access your remote computers from iOS and Android devices.
  • Control remote desktop, mouse pointer, and send keystrokes.
  • Transfer files between computers through an encrypted channel.
  • Power control - Shut down, restart, lock the remote PC, or turn on/off the remote monitor.
  • Terminal - Gain full access to the command line on the remote computer.
  • Task manager - View processes, windows, services, and users on the remote computer.
  • Remote registry - Edit as if using Windows regedit.exe utility.
  • Execute applications on the remote PC by sending a command from the local PC.

Analysis of GoToAssist

Overall verdict

  • Overall, GoToAssist is a highly regarded tool for remote support needs, offering a robust set of features that cater to both small businesses and larger enterprises. However, it is important to evaluate specific business requirements and compare with similar tools to ensure it meets specific needs.

Why this product is good

  • GoToAssist is considered good because it provides reliable remote support tools, enabling IT professionals to troubleshoot and resolve issues quickly. It offers features like screen sharing, unattended access, and multi-session handling, which enhance productivity and efficiency. The platform is generally praised for its ease of use, security features, and scalability, making it suitable for various business sizes.

Recommended for

    GoToAssist is recommended for IT professionals, helpdesk support teams, and businesses that require a dependable and user-friendly remote support solution. It is particularly suitable for organizations looking for a scalable tool with advanced security measures.

Analysis of Remote Utilities

Overall verdict

  • Yes, Remote Utilities is considered a good option for those needing reliable and secure remote access software. Its rich feature set and robust security measures make it stand out among similar tools.

Why this product is good

  • Remote Utilities is a versatile and feature-rich remote desktop software that provides secure connections and supports a wide range of platforms. It offers a comprehensive set of tools for remote access, including file transfer, remote printing, and session recording. The software is praised for its scalability and cost-effectiveness, making it a popular choice for both individual users and businesses.

Recommended for

    Remote Utilities is recommended for businesses of all sizes, IT professionals, and individual users who require a reliable and secure solution for remote access. It's particularly beneficial for those who need to manage multiple remote connections simultaneously.

GoToAssist videos

Introducing RescueAssist: Radically Refreshing Employee Support

More videos:

  • Tutorial - How to Connect with a RescueAssist Technician

Remote Utilities videos

Remote Utilities licensing explained

More videos:

  • Review - Remote Utilities Overview - Remote Desktop Software

Category Popularity

0-100% (relative to GoToAssist and Remote Utilities)
Remote Desktop
63 63%
37% 37
Monitoring Tools
100 100%
0% 0
Remote PC Access
61 61%
39% 39
Group Chat & Notifications

Questions and Answers

As answered by people managing GoToAssist and Remote Utilities.

What makes your product unique?

Remote Utilities's answer:

Remote Utilities stands out due to its comprehensive cross-platform support, allowing secure and versatile remote connections between Windows, macOS, and Linux, and its ability to offer both unattended and attended access, coupled with a robust set of features for management, customization, and deployment, all while maintaining stringent security protocols.

Why should a person choose your product over its competitors?

Remote Utilities's answer:

A person should choose Remote Utilities over its competitors because it offers advanced, customizable, and secure remote access capabilities across multiple platforms, providing both attended and unattended access solutions, along with a self-hosted server option for enhanced data control and security, all at competitive pricing with a free option available.

How would you describe your primary audience?

Remote Utilities's answer:

Our primary audience is IT professionals and helpdesk providers seeking versatile, secure, and efficient remote access solutions, along with businesses of all sizes requiring remote work capabilities and individuals needing reliable remote access to personal computers.

What's the story behind your product?

Remote Utilities's answer:

Remote Utilities was developed to address the growing needs for high-quality remote access software that provides robust functionality, secure connectivity, and the flexibility to adapt to various use cases, allowing businesses, IT professionals, and individual users to manage remote computers efficiently and solve problems from any location.

Which are the primary technologies used for building your product?

Remote Utilities's answer:

Remote Utilities primarily utilizes advanced networking and screen sharing technologies, coupled with secure encryption methods, to ensure robust and secure connections, enabling users to access and control remote systems seamlessly, irrespective of the operating system used.

Who are some of the biggest customers of your product?

Remote Utilities's answer:

Some of our customers include: - P&G - Petrobras - Lockheed Martin - Herbalife

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare GoToAssist and Remote Utilities

GoToAssist Reviews

14 Best TeamViewer Alternatives of 2022
GoToAssist was previously known as Rescue Assist. It is a product designed and developed by LogMeIn. Rescue Assist can be launched directly from a browser. You can even install it on a mobile device and a desktop computer. This makes Rescue Assist one of the best TeamViewer alternatives and, of course, of the best remote access terminals available today.
25 Best TeamViewer Alternative Software (Free/Paid) in 2021
RescueAssist is a cloud-based remote support platform. This platform is used for IT support teams and customer and support organizations. This remote desktop software for creating the Rescue brand of support products.
Source: www.guru99.com

Remote Utilities Reviews

Best remote desktop software of 2021: Paid and free choices for businesses
If you’re looking for an affordable remote access program without ongoing fees, Remote Utilities for Windows could be for you. It comes with a range of impressive features, including file transfer, video calls, and session recording. A free technician license allows you to access up to 10 remote computers. An enterprise-level site-wide license supports unlimited users.

Social recommendations and mentions

Based on our record, GoToAssist seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

GoToAssist mentions (2)

Remote Utilities mentions (0)

We have not tracked any mentions of Remote Utilities yet. Tracking of Remote Utilities recommendations started around Mar 2021.

What are some alternatives?

When comparing GoToAssist and Remote Utilities, you can also consider the following products

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

ScreenConnect - ScreenConnect is a mobile app that allows you to instantly connect with another system from anywhere with a connection to the internet. The software not only comes in a mobile app, but it has a desktop version as well for complete coverage.

LogMeIn - LogMeIn gives you fast, easy remote access to your PC or Mac from your browser, desktop and mobile...

AnyDesk - AnyDesk is the world's most comfortable remote desktop application. Access all your programs, documents and files from anywhere, without having to entrust your data to a cloud service.

join.me - Instant screen sharing. Instant Aha!

BeyondTrust Remote Support - BeyondTrust Remote Support is remote desktop access, service desk, and collaboration software for Windows, Mac, Linux, iOS (iPad, iPhone), and Android devices.