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GoToAssist VS Configuration Management Suite

Compare GoToAssist VS Configuration Management Suite and see what are their differences

SetMe
Remote support software that just works. Securely access attended or unattended computers from anywhere. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

GoToAssist logo GoToAssist

RescueAssist, formerly GoToAssist, identifies, diagnoses & solves issues fast with our remote desktop support software. Learn more about RescueAssist today!

Configuration Management Suite logo Configuration Management Suite

As there are so many Software Configuration Management Tools (SCM Tools), it’s quite important to research and select the best tool for your organization.
  • GoToAssist Landing page
    Landing page //
    2023-08-20
  • Configuration Management Suite Landing page
    Landing page //
    2021-12-13

GoToAssist features and specs

  • Ease of Use
    GoToAssist provides a user-friendly interface, making it simple for technicians to navigate and manage support sessions efficiently.
  • Remote Control & Diagnostics
    It offers comprehensive remote control capabilities and diagnostic tools, enabling technicians to troubleshoot and resolve issues quickly.
  • Multi-Platform Support
    GoToAssist supports a wide range of platforms, including Windows, Mac, iOS, and Android, making it versatile for various environments.
  • Security Features
    The service includes robust security measures such as end-to-end encryption and multi-factor authentication to protect sensitive information.
  • Scalability
    It can easily scale to accommodate growing teams or increasing support demands without significant downtime or performance issues.

Possible disadvantages of GoToAssist

  • Cost
    GoToAssist can be relatively expensive compared to some other remote support solutions, making it less accessible for smaller organizations or individuals.
  • Learning Curve
    Though the interface is user-friendly, new users may still face a moderate learning curve to fully utilize all advanced features.
  • Connectivity Issues
    Some users have reported occasional connectivity problems, which can interrupt support sessions and reduce productivity.
  • Limited Customization
    The platform offers limited customization options for branding and interface adjustments, which might not meet all organizational needs.
  • Support Response Time
    Users have experienced slow response times from GoToAssist’s customer support, which can be frustrating during critical issues.

Configuration Management Suite features and specs

No features have been listed yet.

Analysis of GoToAssist

Overall verdict

  • Overall, GoToAssist is a highly regarded tool for remote support needs, offering a robust set of features that cater to both small businesses and larger enterprises. However, it is important to evaluate specific business requirements and compare with similar tools to ensure it meets specific needs.

Why this product is good

  • GoToAssist is considered good because it provides reliable remote support tools, enabling IT professionals to troubleshoot and resolve issues quickly. It offers features like screen sharing, unattended access, and multi-session handling, which enhance productivity and efficiency. The platform is generally praised for its ease of use, security features, and scalability, making it suitable for various business sizes.

Recommended for

    GoToAssist is recommended for IT professionals, helpdesk support teams, and businesses that require a dependable and user-friendly remote support solution. It is particularly suitable for organizations looking for a scalable tool with advanced security measures.

GoToAssist videos

+ Add

Introducing RescueAssist: Radically Refreshing Employee Support

More videos:

  • Tutorial - How to Connect with a RescueAssist Technician

Configuration Management Suite videos

No Configuration Management Suite videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to GoToAssist and Configuration Management Suite)

GoToAssist

Configuration Management Suite

Remote Desktop
100 100%
Remote Desktop
0% 0
IT Management
0 0%
IT Management
100% 100
Monitoring Tools
95 95%
Monitoring Tools
5% 5
Project Management
0 0%
Project Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare GoToAssist and Configuration Management Suite

GoToAssist Reviews

14 Best TeamViewer Alternatives of 2022
GoToAssist was previously known as Rescue Assist. It is a product designed and developed by LogMeIn. Rescue Assist can be launched directly from a browser. You can even install it on a mobile device and a desktop computer. This makes Rescue Assist one of the best TeamViewer alternatives and, of course, of the best remote access terminals available today.
Source: www.cloudzat.com
25 Best TeamViewer Alternative Software (Free/Paid) in 2021
RescueAssist is a cloud-based remote support platform. This platform is used for IT support teams and customer and support organizations. This remote desktop software for creating the Rescue brand of support products.
Source: www.guru99.com

Configuration Management Suite Reviews

We have no reviews of Configuration Management Suite yet.
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Social recommendations and mentions

Based on our record, GoToAssist seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

GoToAssist mentions (2)

Configuration Management Suite mentions (0)

We have not tracked any mentions of Configuration Management Suite yet. Tracking of Configuration Management Suite recommendations started around Mar 2021.

What are some alternatives?

When comparing GoToAssist and Configuration Management Suite, you can also consider the following products

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

Microsoft Operations Management Suite - Microsoft Operations Management Suite enables user to gain visibility and control across the hybrid cloud with simplified operations management and security

ScreenConnect - ScreenConnect is a mobile app that allows you to instantly connect with another system from anywhere with a connection to the internet. The software not only comes in a mobile app, but it has a desktop version as well for complete coverage.

ConnectWise Automate - Solve IT Problems with ConnectWise Automate, Remote Monitoring and Remote Management Software. Visit to boost the effectiveness of your IT teams.‎Try ConnectWise Automate .

AnyDesk - AnyDesk is the world's most comfortable remote desktop application. Access all your programs, documents and files from anywhere, without having to entrust your data to a cloud service.

Oracle IT Service Management Suite - IT Service Management (ITSM)

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