Software Alternatives, Accelerators & Startups

Gleen VS BotStar

Compare Gleen VS BotStar and see what are their differences

Gleen logo Gleen

We delight our customers' customers. Gleen AI is the world's most accurate & capable generative AI-based chatbot. It doesn't hallucinate, automatically takes actions on behalf of customers, and is easy to set-up & maintain. It's also free to try.

BotStar logo BotStar

BotStar | Engage Customers Online with Live Chat & Chatbots
  • Gleen Landing page
    Landing page //
    2023-10-12

Gleen AI is the world’s most accurate and capable generative AI for customer success teams. As featured in TechCrunch and VentureWire, our generative AI chatbot doesn’t hallucinate, can be deployed in less than 2 hours, integrates with leading help desk solutions, goes beyond simply answering questions by taking actions, and automatically unifies across fragmented knowledge. Gleen is based in Silicon Valley, CA, and our team includes veterans from LinkedIn, Microsoft, Uber, Facebook, Amazon, and McKinsey & Company. Learn more and create your own free generative AI at http://gleen.ai.

  • BotStar Landing page
    Landing page //
    2022-11-29

BotStar is a messaging platform which allows businesses to engage customers online with Live chat and Chatbots. The company was founded in 2016 with headquarter in Singapore, offices in Melbourne, London and Danang.

Gleen

Website
gleen.ai
$ Details
freemium
Platforms
-
Release Date
2023 September

BotStar

$ Details
freemium $15.0 / Monthly (500 Monthly Sessions)
Platforms
Web Facebook Messenger Google Chrome Browser Firefox Safari
Release Date
2017 July

Gleen features and specs

  • No hallucination: Generative AI answers you can trust
  • "Come as you are" knowledge ingestion: Less implementation time upfront, less maintenance
  • Action Bots: Take action on behalf of customers, integrate with enterprise systems
  • AI analytics: Review generative AI answers; provide feedback to improve answers over time
  • Relevant citations: Provide links to relevant support documents
  • Email integration: Automatically reply via email
  • Agent assist: Have Gleen AI compose responses which Agents can edit and send
  • Seamless escalation to live agents: Forward entire conversation to help desk solution
  • Slack integration: Support you customers in dedicated Slack channels
  • Discord integration: Support customers/community members in Discord channels
  • Intercom integration: Support customers and escalate to Intercom help desk
  • Zendesk integration: Show generative AI chat in Zendesk chat window; escalate to live agents in Zendesk
  • Freshdesk integrate: Show generative AI chat in Freshchat; escalate to live agents in Freshdesk

BotStar features and specs

No features have been listed yet.

Gleen videos

How to Create a Free Generative AI Chatbot with Gleen AI

BotStar videos

BotStar Chatbot Platform

Category Popularity

0-100% (relative to Gleen and BotStar)
Chatbots
14 14%
86% 86
Chatbot Platforms & Tools
Live Chat
0 0%
100% 100
AI Tools
100 100%
0% 0

Questions and Answers

As answered by people managing Gleen and BotStar.

What makes your product unique?

Gleen's answer

Gleen has invested heavily in creating a generative AI solution that doesn't hallucinate. We are LLM-agnostic, and the LLM represents 20% of our tech stack. We can also work with hosted or proprietary LLMs as well.

Why should a person choose your product over its competitors?

Gleen's answer

Gleen AI doesn't hallucinate. Time and time again, our prospects and customers tell us that Gleen AI's response quality is second to none.

How would you describe your primary audience?

Gleen's answer

VPs of Customer Success, Customer Service, Customer Support

Who are some of the biggest customers of your product?

Gleen's answer

  • IONQ
  • OKX Chain
  • zkSync
  • Wellkasa
  • DIMO
  • LoginRadius
  • Wilder World
  • Integral Recruiting Design

What's the story behind your product?

Gleen's answer

Gleen started off building generative AI chatbots for community support on Discord servers. We soon learned that our customers really loved our chatbot and were eager to work with us to improve its quality and functionality. We also realized that Gleen AI could be used for not only for community support, but also for customer support and sharing information with many external and internal stakeholders. We publicly announced Gleen AI in September, and we've been busy delighting our customers' customers ever since.

Which are the primary technologies used for building your product?

Gleen's answer

Gleen AI as an LLM-agnostic generative AI for customer support teams. We work with Open AI's GPT-4, Claude, and Llama 2, and we can also interface with proprietary LLMs. Our tech stack prevents hallucination and consists of an AI/ML layer that crawls our customers' knowledge bases on a regular basis, classifies and retrieves knowledge, and automatically determines the accuracy and relevance of generative AI responses. We also have a feedback loop with manual supervision that helps customers improve the quality of their Gleen AI responses over time.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Gleen and BotStar

Gleen Reviews

We have no reviews of Gleen yet.
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BotStar Reviews

  1. Good tool to improve personal skills and apply in university project !

    I am currently in college and have been using Botstar for over 1 year. For me, learning how to use this platform is quite easy and combined with the promotion, the price is reasonable for students. Thanks to BotStar, I was able to apply chatbot to some SMBs and clubs on campus, thereby developing my relationships and skills.

    🏁 Competitors: Chatfuel, Botbanhang
    πŸ‘ Pros:    The price of the pro version is good|Dashboards make it easy for me to review, edit, or update.
    πŸ‘Ž Cons:    It would be great if there were more tutorials and examples of complex, advanced flow chatbots to learn from.
  2. Love it ! Now I have more time, better mood to improve to product & service quality.

    Pretty good for my business budget. The application of chatbot has helped me reduce a burden when I no longer have to do the same things over and over again.

    🏁 Competitors: ManyChat, Botsify
    πŸ‘ Pros:    Having average knowledge about coding and intergrations would help you come up with many potential things.|Can create basic calculations from which to calculate money, total bill.
    πŸ‘Ž Cons:    Need more example of advance tool like api or coding stuff.
  3. That is a wonderful chatbot .

    It can work as a seller with a smooth conversation with predefined data and collected information.

    🏁 Competitors: ManyChat
    πŸ‘ Pros:    "being able to set up all necessary data in conversation to customers with a smooth flow. handle effectively by striving quickly data from cms support with a range of useful and urgent-needed function like scheduling appointments, displaying web in the chat box"
    πŸ‘Ž Cons:    Unless you have an intensive knowledge of coding, you will not be able to spoil all further applicable features of that chatbot

Top 20 Replika Alternatives for AI Chatbots
Botstar Studio supports integration with different messaging platforms like Facebook Messenger, Slack, and Telegram as well as support for different programming languages. The platform also provides tools for monitoring and analytics to assist users in tracking and analyzing the performance of their chatbot. All in all, Botstar Studio is a extensive chatbot development...

Social recommendations and mentions

Based on our record, BotStar seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Gleen mentions (0)

We have not tracked any mentions of Gleen yet. Tracking of Gleen recommendations started around Oct 2023.

BotStar mentions (1)

  • Live chat options for a landing page
    Take a look at BotStar. Can be set up with a full-page interface. You can use it for basic live chat, or you can create very feature-rich automation flows that integrate directly with your other systems. Source: about 3 years ago

What are some alternatives?

When comparing Gleen and BotStar, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Chatfuel - Chatfuel is the best bot platform for creating an AI chatbot on Facebook.

Azuriom - Azuriom is a game CMS platform for making a professional website for your game server.

ManyChat - ManyChat lets you create a Facebook Messenger bot for marketing, sales and support.

NamelessMC - NamelessMC is a free to use and open source website software, built specifically for Minecraft servers who are looking for an all in one, easy to use community hub.

Botsify - Ever wonder if you could replace your live chat support system with a chatbot?. Its possible now with Botsify Chatbot For Website.