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Genesys Cloud VS WATI

Compare Genesys Cloud VS WATI and see what are their differences

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

WATI logo WATI

No-code chatbot builder for WhatsApp Business
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
  • WATI Landing page
    Landing page //
    2023-08-22

Genesys Cloud videos

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Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

WATI videos

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WATI - Team Inbox powered by WhatsApp API

Category Popularity

0-100% (relative to Genesys Cloud and WATI)

Genesys Cloud

WATI

Communication
73 73%
Communication
27% 27
Customer Support
47 47%
Customer Support
53% 53
Enterprise Communication
100 100%
Enterprise Communication
0% 0
WhatsApp
0 0%
WhatsApp
100% 100

User comments

Share your experience with using Genesys Cloud and WATI. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genesys Cloud and WATI

Genesys Cloud Reviews

We have no reviews of Genesys Cloud yet.
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WATI Reviews

13 Best Apps Like Replika & Similar AI Chatbot Apps
This app offers services from a chatbot to take care of your WhatsApp that serves as a customer service. Thus, if you are relying on that thing for your business then you can try Wati, for sure.
Source: www.regendus.com

Social recommendations and mentions

Based on our record, WATI seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Genesys Cloud mentions (0)

We have not tracked any mentions of Genesys Cloud yet. Tracking of Genesys Cloud recommendations started around Mar 2021.

WATI mentions (3)

  • Verifying a nemployers business for whatsapp API via Meta business Suite
    I am looking to use an API service for Whatsapp wati.io is looking like the most appropriate for us at the moment. Source: about 1 year ago
  • APIs/Saas for building chat bots?
    I'm busy doing WhatsApp integration for my CRM using a platform called WATI. Source: over 2 years ago
  • Offical WhatsApp API
    I could find wati.io. Any thing else you guys know ? Source: over 2 years ago

What are some alternatives?

When comparing Genesys Cloud and WATI, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

AiSensy - Whatsapp Chatbot, CRM & Marketing

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Interakt - Easily interact with every user of your app. Setup Your User Interaction Headquarter Today!

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Twilio - Brings voice and messaging to your web and mobile applications.

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