Genesys Cloud
NICE inContact
Five9
Genesys PureConnect
CallTrackingMetrics
Genesys Engage
Aircall
8x8 X Series
Provana ICAP
Observe.AI
Prodigal
Oxus.AI
Chorus
NICE inContact
Genesys Engage
Scorebuddy
Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring.
ICAPs innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes.
Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by: Gathering larger data sets, allowing you to identify trends faster Improving call quality and customer relationships Increasing call volume per agent by 20% Identifying winning methods that can be turned into best practices Eliminating the time spent manually monitoring calls and providing feedback Reducing customer complaints by 50%
Genesys Cloud Provana ICAPNICE inContact - Get the DMG Consulting report reprint on cloud contact centers.
Observe.AI - Observe.AI is a top-rated platform that helps you to ensure high-quality call center customer services.
Five9 - Five9 provides cloud-based call center software for sales, marketing and support.
Prodigal - A new category of Lending Intelligence; from borrower interactions
Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.
Oxus.AI - Your Performance Sidekick
