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Genesys Cloud VS Fusion Connect

Compare Genesys Cloud VS Fusion Connect and see what are their differences

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Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Fusion Connect logo Fusion Connect

Fusion Connect formerly known as MegaPath is a VoIP system that works with medium to large-size businesses in any industry.
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
  • Fusion Connect Landing page
    Landing page //
    2023-10-21

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Fusion Connect videos

+ Add

Fusion Connect on CV TV

More videos:

  • Review - Talk Fusion Connect Product Video | Talk Fusion Review

Category Popularity

0-100% (relative to Genesys Cloud and Fusion Connect)

Genesys Cloud

Fusion Connect

Communication
86 86%
Communication
14% 14
Customer Support
100 100%
Customer Support
0% 0
VoIP
0 0%
VoIP
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0

User comments

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What are some alternatives?

When comparing Genesys Cloud and Fusion Connect, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

ShoreTel - Cloud phone system & contact center software & services

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

CorvisaOne - CorvisaOne is another cloud-based communications suite that is specially designed for companies that need features for managing inbound or outbound call centres.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

8x8 X Series - X Series connects teams across channels and around the globe, giving you access your most critical information securely, from any location.

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