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Genesys Cloud VS Five9

Compare Genesys Cloud VS Five9 and see what are their differences

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Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Five9 logo Five9

Five9 provides cloud-based call center software for sales, marketing and support.
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
  • Five9 Landing page
    Landing page //
    2023-05-12

Genesys Cloud videos

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Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Five9 videos

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Five9 CEO: Call Centers in the Cloud | Mad Money | CNBC

More videos:

Category Popularity

0-100% (relative to Genesys Cloud and Five9)

Genesys Cloud

Five9

Communication
44 44%
Communication
56% 56
Customer Support
60 60%
Customer Support
40% 40
Enterprise Communication
48 48%
Enterprise Communication
52% 52
Call Center Software
33 33%
Call Center Software
67% 67

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genesys Cloud and Five9

Genesys Cloud Reviews

We have no reviews of Genesys Cloud yet.
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Five9 Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Five9 combines everything your business needs to launch a complete customer service and sales call center. Focused on enterprise businesses, Five9 includes workforce management tools, predictive dialing, and CTI screen pops to help agents provide better service and not miss a chance to upsell.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Source: aircall.io
Call Centre Software in 2022 – Top Solutions for Customer Service & Agent Performance
Recognised by Gartner as a Leader for Contact Centres, Five9 Virtual contact centre software includes solutions for in-house, work from home and outsourced agents to manage communications across phone, web, email, chatbox, SMS and social.
Source: www.dayonetech.com
10 Best Call Center Software (December 2022)
Five9’s call center platform offers four different plans with an increasingly robust feature set, but all of them offer both inbound and outbound calls, call recording and 24/7 support. Plus, the intuitive dashboard is kind of like a slim CRM for your support team to access calls, emails and notes for each client. The higher tiers offer omnichannel support for email and...
Source: www.forbes.com
Best Call Center Software: The Complete List (2020 Update)
Five9 Call Center Software helps agents become 300% more productive on the phone, so they can sale more and serve better. Five9 offers help with inbound, outbound, multichannel, collections, customer service, sales and marketing, outsourcing, and more.
Source: biz30.timedoctor.com

Social recommendations and mentions

Based on our record, Five9 seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Genesys Cloud mentions (0)

We have not tracked any mentions of Genesys Cloud yet. Tracking of Genesys Cloud recommendations started around Mar 2021.

Five9 mentions (1)

  • Specific DNS Issues
    Hi, suddenly while at work today, I lost connection to the website (Five9 - Cloud Call Center Software). I could not reconnect and have yet been able to. I noticed that this was the only site I could not access (not directly Five9.com, but we use a specific login -- (https://us9.five9.com/login/)The only error messages I am getting are ERR_CONNECTION_TIMED_OUT and DNS_PROBE_FINISHED_NXDOMAIN. Source: almost 2 years ago

What are some alternatives?

When comparing Genesys Cloud and Five9, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

CallTrackingMetrics - Know who is calling and how they found you. Maximize the return on your advertising.

Genesys Engage - Contact Center Operations

Dixa - Dixa is an all-in-one customer service platform that creates value-driven experiences for customers as-well-as agents. 💕

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