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Fuze VS 3CX

Compare Fuze VS 3CX and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Fuze logo Fuze

The best HD video conferencing & online meeting services with webinar and screen sharing. Available for Mac, iOS, Windows, Android and meeting rooms.

3CX logo 3CX

Hosted PBX with CRM integration and mobile apps
  • Fuze Landing page
    Landing page //
    2023-10-11
  • 3CX Landing page
    Landing page //
    2023-02-09

Fuze

Website
fuze.com
Pricing URL
Official Fuze Pricing
Release Date
2006 January
Startup details
Country
United States
State
Massachusetts
City
Boston
Founder(s)
Derek Yoo
Employees
500 - 999
Edit details

3CX

Website
3cx.com
Pricing URL
Official 3CX Pricing
Release Date
-
Startup details
Country
Cyprus
City
Nicosia
Employees
50 - 99
Edit details

Fuze features and specs

  • Unified Platform
    Fuze integrates voice, video, messaging, and collaboration tools into a single platform, reducing the need for multiple applications.
  • User-Friendly Interface
    The platform is designed with an intuitive interface, making it easier for users to adopt and utilize its features without extensive training.
  • Cloud-Based
    Being a cloud-based solution, Fuze offers scalability and flexibility, allowing businesses to easily adjust their plans based on changing needs.
  • Strong Reliability
    Fuze provides a reliable communication solution with minimal downtime, ensuring that business operations are not disrupted.
  • Global Reach
    Supports international communication needs with ease, making it ideal for companies with global operations.

Possible disadvantages of Fuze

  • Cost
    Fuze can be relatively expensive compared to other communication platforms, making it less accessible for smaller businesses.
  • Complex Setup
    Initial setup and customization might require technical expertise, which could be a challenge for organizations without a dedicated IT team.
  • Occasional Downtime
    Despite its reliability, users have reported occasional downtimes or performance issues, which can be inconvenient for critical business operations.
  • Limited Integrations
    Fuze may have limited integration options with some third-party applications, potentially causing issues for companies reliant on a diverse software ecosystem.
  • Learning Curve
    While user-friendly, the broad set of features may result in a learning curve for new users who are not tech-savvy.

3CX features and specs

  • Cost-Effective
    3CX offers competitive pricing compared to traditional PBX systems, helping businesses save on operational costs.
  • Flexibility
    Supports multiple platforms including Windows, Linux, and cloud-based environments, allowing for versatile deployment options.
  • Ease of Use
    Provides an intuitive interface and easy-to-follow setup processes, making it accessible for users without advanced technical knowledge.
  • Unified Communication
    Combines voice, video, messaging, chat, and presence into one platform, streamlining communications within businesses.
  • Scalability
    Easily scalable to accommodate growing businesses, with the capability to add or remove extensions and features as needed.
  • Integrated Features
    Includes features such as call forwarding, voicemail to email, web conferencing, and CRM integrations to boost productivity.
  • Remote Work Support
    Offers WebRTC technology and mobile apps, enabling employees to work remotely while staying connected to the office system.
  • Security
    Implements robust security measures like SRTP encryption and a built-in firewall to protect communications.

Possible disadvantages of 3CX

  • Initial Setup
    While generally user-friendly, the initial setup can be complex and may require a certain level of technical expertise.
  • Ongoing Maintenance
    Regular updates and maintenance are needed to keep the system secure and functional, which can be time-consuming.
  • Limited Customer Support
    Support options can be limited, especially for smaller businesses or those not subscribed to premium support plans.
  • Compatibility Issues
    May face compatibility challenges with certain legacy systems or specific hardware, requiring additional configuration or replacement.
  • Third-Party Dependence
    Many features and integrations depend on third-party services, which can lead to additional costs and potential reliability concerns.
  • Licensing Model
    The licensing model can be complex and may not be as straightforward as other communication solutions, potentially leading to cost overruns.
  • Learning Curve
    Users might face a learning curve when adapting to the new system, particularly if they are accustomed to traditional PBX systems.

Analysis of Fuze

Overall verdict

  • Fuze is generally regarded as a good option for businesses seeking a comprehensive communications solution. Its scalability, feature set, and ease of integration make it a solid choice for companies looking to enhance team collaboration and communication.

Why this product is good

  • Fuze is a cloud-based communications platform known for its reliability and its ability to integrate with various business applications. It offers features such as voice, video conferencing, messaging, and collaboration tools, making it a versatile choice for businesses. The scalability of Fuze allows it to accommodate businesses of various sizes, helping them streamline communication within their teams. The platform is also praised for its user-friendly interface and robust customer support.

Recommended for

    Fuze is highly recommended for medium to large enterprises that require a seamless communication platform to unify their voice, video, and messaging needs. It is particularly beneficial for businesses with remote or distributed teams needing reliable and integrated communication solutions.

Analysis of 3CX

Overall verdict

  • 3CX is generally considered a good option for businesses seeking a reliable and comprehensive VoIP solution. Its scalability makes it suitable for small businesses and large enterprises alike, and its focus on providing a seamless user experience has made it a popular choice in the VoIP market. However, as with any product, it's important to evaluate your specific needs to ensure it aligns with your business requirements.

Why this product is good

  • 3CX is a versatile and cost-effective communication solution known for its ease of use, robust feature set, and flexibility. It supports multiple platforms, including Windows, Linux, and cloud-based systems, which allows businesses to manage their phone systems in a way that best suits their operational needs. It offers features such as video conferencing, call center operations, live chat, and the integration of mobile apps, which enhance communication efficiency and collaboration within organizations.

Recommended for

  • Small to medium-sized businesses looking for an affordable and scalable communication solution.
  • Enterprises in need of a unified communication system that integrates with existing infrastructure.
  • Organizations seeking a platform with advanced features such as video conferencing, mobile apps, and live chat capabilities.

Fuze videos

+ Add

TANGO DOUBLE DILL by FUZE REVIEW

More videos:

  • Review - FUROSYSTEMS FUZE REVIEW - An Electric Scooter That Has It All?

3CX videos

+ Add

3CX Voip Phone System-overview and review-Free Version

More videos:

  • Review - 3CX Phone System 12 Review
  • Review - Overview of 3CX Phone System Version 15 Free Edition

Category Popularity

0-100% (relative to Fuze and 3CX)

Fuze

3CX

Communication
24 24%
Communication
76% 76
Enterprise Communication
19 19%
Enterprise Communication
81% 81
Group Chat & Notifications
100 100%
Group Chat & Notifications
0% 0
VoIP
0 0%
VoIP
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Fuze and 3CX

Fuze Reviews

Top 20 Skype for Business alternatives for 2019 and beyond
Fuze also bridges communication gaps with external teams by allowing you to invite anyone with an email address to your meetings — no matter if they’re part of your team or not. Features include:
Source: medium.com

3CX Reviews

10 BEST VoIP Software 2020 | Free & Commercial Voice Over IP Tools
3CX is a VoIP phone. It is available on-premises for Linux as well as Windows. On the cloud deployment is available with your Google, Amazon, or Azure account. It has features of self-installation and management. Its mobile app is available for Android and iOS devices.
Source: www.softwaretestinghelp.com

Social recommendations and mentions

Based on our record, 3CX seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Fuze mentions (0)

We have not tracked any mentions of Fuze yet. Tracking of Fuze recommendations started around Mar 2021.

3CX mentions (3)

  • Facebook Messaging App Review Fails
    This Facebook App is used to integrate our 3CX Phone System (https://3cx.com) with Facebook Messenger. This app allows us to connect Facebook Messenger to our internal Chat system in our 3CX PBX Phone System so that we can seamlessly collaborate with our customers via Facebook Messenger without our employees being logged into a Facebook page sitting and waiting to respond to message requests via messenger. Each... Source: over 1 year ago
  • 3CX Instance Not Working
    The instruction from 3cx.com is "When the Debian installer finishes, the machine is rebooted and the 3CX installation starts automatically.". Source: over 2 years ago
  • Stuck integrating an ATA with SBC on a wee-little home network
    Disclaimer: I'm out of my element here. I've watched a few youtube videos, and followed several guides on 3cx.com to get me where I am today. Source: almost 3 years ago

What are some alternatives?

When comparing Fuze and 3CX, you can also consider the following products

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Zoom - Equip your team with tools designed to collaborate, connect, and engage with teammates and customers, no matter where you’re located, all in one platform.

Vonage Business Communications - Vonage Business Communications transforms communications and activates conversations anytime, anywhere. Learn more about unified communications now!

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